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Ekushey
Ekushey
Participating Frequently
November 5, 2021
Answered

Newer photos not visible on portfolio page

  • November 5, 2021
  • 2 replies
  • 1579 views

I'm a new contributor, so please bear with me.

I've 41 approved photos, however my public portfolio page shows the older 26 photos, newer ones are not visible. I thought it would take time for them to show up, but it's already been nearly 3 weeks. Any ideas on how to resolve this issue?

Portfolio URL: https://stock.adobe.com/contributor/200465538/russell

Thanks!

This topic has been closed for replies.
Correct answer Abambo

Contact contributor support. I suppose they need to re-index your portfolio.

Need help? (Stock Contributor Support)

[Edit: OP is not located in Indonesia. My error.]

Please note that as you are located in Indonesia, not all of your assets are showing when you are looking to your portfolio with “id” as country code. You need to change it to “ca” or similar to see what is shown “to the rest of the world”. Even so, some pictures are really missing.

 

2 replies

Ekushey
EkusheyAuthor
Participating Frequently
November 12, 2021

*Bump* Nobody is around to help?

@MNiessenPhoto
@MNiessenPhoto
Legend
November 12, 2021

Unfortunately, we're mostly just users like yourself. It appears Adobe employees ignore this forum, at least at the moment.

Try your luck on Discord. I know that it was relatively easy to contact Adobe Stock employees through there some time ago. Not sure nowadays, as I haven't used it in months.

https://discord.gg/S6Nt4A6

Let us know if you were succesful contacting anyone over there 😉

Michael

_____________

Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)
    Ekushey
    EkusheyAuthor
    Participating Frequently
    November 12, 2021

    Thanks for the clarification, I'll check if I can manage to get help from Discord or not...

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 5, 2021

    Are those assets approved? If yes, do they show in your dashboard?

    ABAMBO | Hard- and Software Engineer | Photographer
      Ekushey
      EkusheyAuthor
      Participating Frequently
      November 6, 2021

      Yes, they were all approved and I can see them when going to their individual links, such as https://stock.adobe.com/stock-photo/id/463295692

       

      I think my portfolio page needs some kind of manual refresh from Adobe staff?

      Abambo
      Community Expert
      AbamboCommunity ExpertCorrect answer
      Community Expert
      November 12, 2021

      Contact contributor support. I suppose they need to re-index your portfolio.

      Need help? (Stock Contributor Support)

      [Edit: OP is not located in Indonesia. My error.]

      Please note that as you are located in Indonesia, not all of your assets are showing when you are looking to your portfolio with “id” as country code. You need to change it to “ca” or similar to see what is shown “to the rest of the world”. Even so, some pictures are really missing.

       

      ABAMBO | Hard- and Software Engineer | Photographer

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