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T
thauwald-pictures
Participant
March 15, 2019
Answered

No email when selling pictures

  • March 15, 2019
  • 3 replies
  • 899 views

Hello, I also have not received any emails about sold pictures for several days. I have not changed anything in my account. I ask for help.

Thank you.

This topic has been closed for replies.
Correct answer jacquelingphoto2017

Hi thauwald

You no longer get e-mail for each photo sold. You will now get a daily sails e-mail of the aggregate daily sales of the previous day. Otherwise check your spam folder.

See notification at  Change to sales notification emails .

Please let us know if this was helpful.

Regards

JG

3 replies

lindah741070
lindah741070
Participating Frequently
March 26, 2019

I am not receiving any aggregate daily sales emails. I have checked my email settings -- they are set up to receive them, but I am not getting any.

Also . . . how can I find notifications from Adobe on my account?

Thanks.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 26, 2019

Hi Linda,

please look into my answer here: Re: Change to sales notification emails

Regards,


Abambo.

ABAMBO | Hard- and Software Engineer | Photographer
jacquelingphoto2017
Community Expert
jacquelingphoto2017Community ExpertCorrect answer
Community Expert
March 15, 2019

Hi thauwald

You no longer get e-mail for each photo sold. You will now get a daily sails e-mail of the aggregate daily sales of the previous day. Otherwise check your spam folder.

See notification at  Change to sales notification emails .

Please let us know if this was helpful.

Regards

JG

T
thauwald-picturesAuthor
Participant
March 15, 2019

The daily email with the total sales of the previous day I receive. Only I would like to continue to know which pictures were sold at what price. The sum in itself I'm sorry siwieso in my account. Nevertheless many thanks for your info and greetings

Pia

[Moderator Note: Personal information removed.]

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community Expert
Community Expert
March 15, 2019

Hi thauwald-pictures

You are able to see what picture was sold, and the royalty received on the website.

On the black menu bar click on Insight.

On the new page below the black menu bar click on My Statistics.

On the left column of the new page set the days you wish to query. The from date first, the to date last. For a day the same date would be at the top, as well as the bottom. Yesterday to current would be yesterday's date at the top, and today's date at the bottom.

Click Display Statistics.

Look to the right column and you will see the assets sold, and earnings for the period you selected.

I hope you find this helpful

Regards

JG

Sheena Kaul
Sheena Kaul
Legend
March 15, 2019

Moving to Adobe Stock Contributors​

Looping in MatHayward​

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