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Participant
July 13, 2023
Answered

No one is reviewing and approving submitted images anymore?

  • July 13, 2023
  • 6 replies
  • 3450 views

I have 3 pages of content now that has to be reviewed and this has now taken several months without progress, please hire some more people if you are understaffed, and get around to this soon, otherwise there is really no business in this.

This topic has been closed for replies.
Correct answer MatHayward

I am looking at your account @mrooke and I don't see the long wait on images you called out. Currently, you have 5 images pending review. Four of the five were uploaded and submitted on March 14. They were all reviewed 10 days later on March 24 and found to be non compliant with indexing,. At that time, they were all placed in the Remind To Complete section so you could make the necessary corrections. The images sat untouched in the reminder section until you re-submitted them on July 11. They have been pending review for 15 days. That is still a long time, but within the expected amount to wait. It's not unusual to wait 6-8 weeks these days, but I've not seen any go longer than 2 months. 

 

Your fifth file was submitted on July 18. 

 

-Mat Hayward 

6 replies

Hope Inc.
Participating Frequently
August 6, 2023

In the same boat. Have had a bunch of assets in review since March. Would've not been an issue if there was no cap on the number of submissions of images to get reviewed, but since there is a cap on that, I have only been able to get my first batch of images approved so far in 4 months and haven't been able to send more for review either so its safe to assume it will take months more before I can submit again after the current batch is processed. I just dont want to upload batches only 3-4 times a year, which is how it is going at the current rate. Hope the reviewing process gets sped up or at least the submissions be open so we can have a continuous flow of images denied or accepted.

Abambo
Community Expert
Community Expert
August 6, 2023

There is a cap because people flooded the review queue. The cap has been instaured to be able to review assets from every contributor. According to Mat, waiting time before moderation may be around two months. 

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
July 25, 2023

Hi there, 

I too am awaiting approvals on images that are 3-4 months old. 

I have contacted Adobe, via email, to discuss the matter and today I received an email that said:

 
Unfortunately, your request couldn't be answered by our Contributor support team. We apologize for this unusual circumstance.
 
If your problem persists and you can´t find the answer to your problem in our Contributor Help Guide, please write to us again using the contact form.

 

Which is somewhat frustrating. 

I'm sure they're working on getting everything sorted, but I think they've dropped the ball a little. Getty are facing the same issues and they're on top it it. 

 

Maybe they should all have a chat and share techniques. 

Abambo
Community Expert
Community Expert
July 25, 2023

You have to wait. There is no other solution to your problem, chat or not chat.

 

Incidentally: customers are complaining that they can only access customer support by chat, not by mail. You are complaining that there is not chat for contributor support.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
July 13, 2023

Review time varies based on how many assets were ahead of yours in the wait queue.  Stock receives thousands of submissions each week.  Summer vacation season could be another factor. 

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
July 13, 2023

It's like buying the new iPhone, I have the impression. 🤣

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
Community Expert
July 13, 2023

You are a supplier. You are not a customer. You need to beg Adobe to get more staff to check and possibly refuse your assets. Adobe (the company, not me) is doing very well with the submissions. They add thousands of assets to the database per day, and they are selling. Even non-AI assets are selling better than before. 

 

My wife waited a year for her new car. It's not Adobe alone. 

 

Adobe needs to protect its customers from bad assets, so moderators have to be trained, to detect bad assets. That doesn't happen with a snip of your fingers. If you want to drop out, you're welcome. Because many contributors are making very well here.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
July 14, 2023

Totally irrelevant, if you car dealer tells you two days, then a year is too much, and their story is totally different from this.

they write two days, then I don't expect to wait for months, all I ask them I to write the correct response time, or as code as possible.

Abambo
Community Expert
Community Expert
July 14, 2023
quote

Totally irrelevant, if you car dealer tells you two days, then a year is too much, and their story is totally different from this.

they write two days, then I don't expect to wait for months, all I ask them I to write the correct response time, or as code as possible.


By @mirrormanxx

The car dealer said 2 months if I remember well. And yes, I agree, a year is too much. But what do you want to do, if the car is what you want, and cancelling and buying from a different source would just get you at the end of the queue.

 

And the story is different, yes. You are a supplier, not a customer. So, that is different. But getting to the end of the queue is the same if you delete and resubmit. So wait the time it takes!

 

The message may be changed, probably. 8 months ago, it was still true. You now know your waiting time is longer. It's not a big deal.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
July 13, 2023

Adobe Stock Moderators are adding over a million approved images to the database every week, so they're definitely doing their job. The huge backlog and long delays have occurred due to the massive influx of Generative AI assets. If Adobe felt that hiring huge numbers of additional Moderators was economically justifiable, they would surely do so. I suppose that if the majority of AI assets waiting to be reviewed are of high quality, and AI is selling at a high rate, they would hire more Moderstors, and perhaps they already have.

Jill C., Forum Volunteer
Participant
July 13, 2023

Then please write that to us in stead of the "your pictures Will be approved in a few days." Update your site with aprox Waiting time.

 

Jill_C
Community Expert
Community Expert
July 13, 2023

You are not addressing Adobe directly here in this forum so no action will taken on your request. 

Jill C., Forum Volunteer
EzyRider_II
Inspiring
July 13, 2023

I have myself about 15 pics waiting for review, some easily there for over a month. But to my surprise a couple of fresh ones got reviewed in just 2 days. But these were somewhat of a "unique" subject. Perhaps they are selective in what they review (maybe some AI pre-review the subject and if already too many of that subject, they put them on a back burner)? Just a hunch.