No Response From Adobe After Appeal – Account Still Blocked (Case ID: ADB-46679654-G6S1)

Question

Hi everyone,

My Adobe Stock Contributor account was blocked for a Terms Violation a few weeks ago. I submitted an appeal through the "Contact us" form and received Case ID ADB-46679654-G6S1.

In my follow-up message on this case, I explained that a few of my submitted images included some small individual elements from Canva's built-in library (like an icon or small graphic) used within my own original designs, rather than full pre-made templates. I clarified that I wasn't aware this could violate Adobe Stock's content ownership requirements, apologized for the oversight, and committed to submitting only fully original content going forward.

I received an automated confirmation that my message was received, but it's now been close to a week with no further update, and my account still shows as deactivated when I try to log in.

Has anyone else experienced this kind of delay? Is there a typical response time I should expect at this stage, or anything else I can do? Any guidance would be greatly appreciated.

Thank you in advance.

daniellei4510 · Answer

Investigations can take weeks or even months, depending on the number of investigations ahead of yours. Do not contact Adobe to ask for any updates, as this can potentially create new case numbers of slow down an already slow investigation process. Your only option is to continue waiting. You may wish to consider submitting to other stock sites in the meantime if you are not already doing so.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.