No Response to Account Deactivation Appeal – Case #00431692 / #00441623

Question

Hello Adobe Stock Contributor Support and Community,
My contributor account was deactivated on August 23 for “suspicious activity.” I immediately submitted an appeal (Case #00431692) and received only the automated acknowledgement. After more than a month with no reply, I submitted a follow-up (Case #00441623), but again only received the auto-response.
I have been a contributor with Adobe Stock for over 10 years, consistently uploading original work. I am happy to provide RAW files, project files, or any other documentation needed to confirm my authorship and compliance with submission guidelines.
Could a moderator or staff member please review my case or advise me on the next steps? It is very discouraging not to receive any communication after such a long time.
Thank you very much for your attention.
Best regards,Aref Barahuie (Contributor Email: ＊＊＊＊＊＊＊)
＊Personal information has been removed by a moderator.

daniellei4510 · Accepted Answer

You are not addressing Adobe here, but contributors like yourself. We can do nothing to be of assistance. It can take weeks or even months for Adobe to complete their investigations. Do not send following up emails, as it opens up new ticket numbers and can slow down the investigation process.

chrisf35116768 · Answer

My account was deactivated tonight with no warning, and I am not at all sure what I could have possibly done to get it suspended. Did you get a resolution to yours?

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