Participating Frequently

Question

Non-compliant image refusal.

Forum|Forum|2 years ago
February 8, 2024
4 replies
3189 views

I just had an illustration rejected and the reason was "Non-Compliant Image". It did not state what the exact problem was. It listed three possible causes:

- Non compliant use of another artist’s name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines

The reasons listed above are totally false.

For one thing, the image does not have anything in it that would suggest another artists created it.

Secondly, I don't even have an A.I. program, and have never used A.I. for my work.

I use two programs to create my work and edit photos. One is called Affinity Photo, and the other is Affinity Designer. They are not A.I. related.

Thirdly, I have older illustrations in my portfolio that were accepted without question.

I have included the image in question to show what I mean. I created it by manipulating one of my landscape photos, that I own, to create the rock portal. The background was created by digital painting. The girl in the image is also digitally painted, and 100% fiction from my imagination. Is there a way I can appeal this rejection since I did not use A.I.?
I have been with Adobe since they swallowed up Fotolia, which was a long time ago. I can understand an image being rejected for technical problems, or not being suitable for Adobe's market. But I take great offense at being accused of using A.I. when I did this myself using the tools in my photo editing program.

[moderator detatched this from an unrelated threat]

Contributor critique

This topic has been closed for replies.

Nancy OShea

Community Expert

PHOTO DOs & DON'Ts:

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

It's not a photo, it's an illustration. I don't think that the same vignette guidance applies to illustrations.

Jill C., Forum Volunteer

Abambo

Community Expert

The third reason is for you.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

The reasons for a noncompliant asset rejection are explained here. No need to take offense at this particular rejection. It doesn't mean that you have done all 3. As you have eliminate the first 2 of the 3 possible reasons, review the 3rd.

https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html

Jill C., Forum Volunteer

D

DeepDesertPhotoAuthor

Participating Frequently

I have never had to submit a property release for past illustrations I made.
The name "EcKara" is a name I came up for my character in a story I wrote called "Trail of Time", which was published back in 2012. I have since taken the book off the market. I originally wrote the story back in 1995.
If the name is popping up in a search then that is out of my control. To my knowledge, copyright laws don't protect names, only the content of a story. So if my character name is being used elsewhere I might not be able to do anything about that.
Here is a link to the old book listing on Amazon. As you can see the book is no longer available, but the character name appears in the description.

I also designed the original cover art of the book.

I suppose I could change the file name and the description, but then nobody would know what the image depicts in terms of the character, which is what I wanted to do.

Abambo

Community Expert

That's all irrelevant. Submit a property release stating that the character is a fake character, not modelled after an existing person.

ABAMBO | Hard- and Software Engineer | Photographer

George_F

Community Expert

This refusal reason is a bit confusing from the the header included and just includes a few example reasons there. A Non-Compliance rejection just means one of the general guidelines isn't being followed. Not declaring an image to be AI generated is just one of the reasons.

Did you include a property release that lists yourself as the artist of the illustration? If not, I believe you'd need one in this case.

When I searched the term Eckara with a search engine, a few results that popped up could have led a reasonable person to wonder if the term was copyrighted or trademarked. I would try changing the title to something a bit more generic if it's included. I would also check the keywords for anything that could be a trademark or a keyword.

No worries, this shouldn't be too hard to figure out and you can likely resubmit the asset once the necessary changes are made. Cheers!

George F, Photographer & Forum Volunteer

Nancy OShea

Community Expert

If you post the full-sized image here, we can tell you why we think it was rejected.

Non Compliant Image. You probably didn't read your Contributor User Guide from start to finish. There's a lot of important information in it. Start with these links:

Before submitting, compare your work with current Stock inventory.

Is yours as good or better than what Stock has?
As a customer, would you buy it?

Nancy O'Shea— Product User & Community Expert

D

DeepDesertPhotoAuthor

Participating Frequently

Nancy, I did post the image. It is attached as a separate file.

I only began this thread because the rejection reason was vague to me. It was not specific as to what their reason was.

I have been with Adobe since 2006, and I have had rejections before, but they usually state the exact reason. Some rejections I have had stated "Quality Issues", or not suitable for Adobe's market. I can understand those.

But I have never gotten a rejection like this one where they stated only "possible reasons" for the rejection.

One of the possible reasons listed was "Undeclared generative AI content". I know that is totally false because I did not use any AI to create this.

But to answer your hypothetical questions;

Is yours as good or better than what Stock has? My answer is yes. I have over 1300 images on Adobe, dating back to when Adobe gobbled up Fotolia, so I have been here a long time. I have regular sales, almost every day. Since this particular image is in the fantasy category, I did a search for those types of images before uploading it. I found over 3 million images in the fantasy illustration category. Many of them were not much different than the one I submitted, so I thought there would not be an issue with it, unless they found a quality issue I overlooked. But the rejection did not state that there was a quality issue, or even that it was not suitable for their market. That vagueness is why I began this thread.
As a customer, would you buy it? Since I create images, and don't buy them, that is hard for me to answer. I have never bought any images. However, that is why I do a search before uploading to see if Adobe is selling images similar to the ones I have. That is when I decide whether or not to upload my photos or illustrations here. And the one I uploaded is similar to ones currently on Adobe.

However, this may be a moot point now because the image has been accepted by another agency.

If there is no way to appeal the rejection, or get a straight answer as to why it was rejected, then I will not submit my illustrations here anymore.

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