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Inspiring
Jan 18, 2025 4:54 AM UTC
Answered

Non compliant issue

I am facing non compliant issue on my two image this is new issue i am facing..is this serious issue on my account or my account under risk?what should i do i am working on Ai content i upload png images on my portfolio please help me 

Jill_C
Jill_CCorrect answer
Community Expert
Feb 9, 2025 8:55 PM UTC

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

Jill C., Forum Volunteer

13 replies

Legend
Feb 9, 2025 8:45 PM UTC

This refusal means that Adobe Stock believes that those images have no commercial value and that they do not want them in the collection.

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Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
Feb 9, 2025 8:55 PM UTC

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

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Jill C., Forum Volunteer
jacquelingphoto2017
Community Expert
Community Expert
Feb 9, 2025 4:34 AM UTC

Hi @muhammad_7751 ,

Most times when a contributor gets a non-compliant refusal it's after getting a refusal that the contributor resubmit without making the necessary corrections. You can also read about other reasons to receive non-compliant refusals. Your account is at risk of being deactivated after multiple non-compliant refusals.

Best wishes

Jacquelin

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daniellei4510
Community Expert
Community Expert
Jan 18, 2025 5:09 AM UTC

If you submitted them as PNGs and not JPGs then yes. That could very well be the issues. PNGs must have transparent backgrounds.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
daniellei4510
Community Expert
Community Expert
Jan 18, 2025 5:00 AM UTC

Without seeing the entire text associated with the refusal (or larger versions of your assets), one possibility is that Adobe doesn't consider it to have commercial value. I don't see it as a reason to be concerned about your account being at risk.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
Inspiring
Jan 18, 2025 5:06 AM UTC

Could it be an issue that I didn't remove the background of these pictures?

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Abambo
Community Expert
Community Expert
Jan 18, 2025 2:27 PM UTC
quote

Could it be an issue that I didn't remove the background of these pictures?


By @muhammad_7751

You have a fake transparent background. That is misleading. And as it is a chequerboard background, it's not a white background. That's a misleading title claim. And as the chequerboard is irregular, that is a “Quality issue”.

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ABAMBO | Hard- and Software Engineer | Photographer