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muhammad_7751
Inspiring
January 18, 2025
Answered

Non compliant issue

  • January 18, 2025
  • 4 replies
  • 1437 views

I am facing non compliant issue on my two image this is new issue i am facing..is this serious issue on my account or my account under risk?what should i do i am working on Ai content i upload png images on my portfolio please help me 

Correct answer Jill_C

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

4 replies

O
oleschwander
Legend
February 9, 2025

This refusal means that Adobe Stock believes that those images have no commercial value and that they do not want them in the collection.

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
February 9, 2025

That is incorrect. There is actually a separate reason code "No Commercial Appeal".

Jill C., Forum Volunteer
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    February 9, 2025

    Hi @muhammad_7751 ,

    Most times when a contributor gets a non-compliant refusal it's after getting a refusal that the contributor resubmit without making the necessary corrections. You can also read about other reasons to receive non-compliant refusals. Your account is at risk of being deactivated after multiple non-compliant refusals.

    Best wishes

    Jacquelin

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    January 18, 2025

    If you submitted them as PNGs and not JPGs then yes. That could very well be the issues. PNGs must have transparent backgrounds.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    January 18, 2025

    Without seeing the entire text associated with the refusal (or larger versions of your assets), one possibility is that Adobe doesn't consider it to have commercial value. I don't see it as a reason to be concerned about your account being at risk.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    M
    muhammad_7751Author
    Inspiring
    January 18, 2025

    Could it be an issue that I didn't remove the background of these pictures?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 18, 2025
    quote

    Could it be an issue that I didn't remove the background of these pictures?


    By @muhammad_7751

    You have a fake transparent background. That is misleading. And as it is a chequerboard background, it's not a white background. That's a misleading title claim. And as the chequerboard is irregular, that is a “Quality issue”.

    ABAMBO | Hard- and Software Engineer | Photographer
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