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Known Participant
November 26, 2024
Question

Now, What I should?

  • November 26, 2024
  • 4 replies
  • 128 views

I have two Adobe Stock vector accounts on my PC. There is currently one account I'm regularly uploading files to and another account I'm shutting down because I found out that having two accounts on the same device gets the account blocked. What should I do now?

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    4 replies

    daniellei4510
    Community Expert
    Community Expert
    November 26, 2024

    Having two accounts on DIFFERENT devices would also be a violation of the rules if you are uploading the same file types to both. 

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    Jill_C
    Community Expert
    Community Expert
    November 26, 2024

    I already provided the answer in my post just a few minutes ago. Did you understand what I wrote? Multiple Adobe Stock accounts operated by a Contributor who is uploading the same type of content on each is forbidden by the guidelines. Delete the content and shut down all but one account asap in order to avoid have your accounts permanently suspended.

    Jill C., Forum Volunteer
    kglad
    Community Expert
    Community Expert
    November 26, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    John T Smith
    Community Expert
    Community Expert
    November 26, 2024

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum