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minaart
minaart
Participant
November 27, 2016
Answered

One more problem for the registration from Serbia

  • November 27, 2016
  • 4 replies
  • 856 views

I tried to register as a new contributor from Serbia over Fotolia, switched me to link Adobe Stock, all I have been regularly filled in, but I can not continue because the registration to the question "Are you currently a Fotolia contributor" click "No, I m not.Proceed to the next step" throws me a message" There was an error creating your account. Please try again. " ... So for two days, changed and various browsers and everything is the same. Please find a solution and help new contributor.

This topic has been closed for replies.
Correct answer Kirsten Harris

The issue that a sign up to the Adobe Stock contributor portal with an Adobe ID from Serbia would fail has now been resolved. You can finally sign up. Apologies again for the delay.

4 replies

Kirsten Harris
Community Manager
Kirsten HarrisCommunity ManagerCorrect answer
Community Manager
January 9, 2017

The issue that a sign up to the Adobe Stock contributor portal with an Adobe ID from Serbia would fail has now been resolved. You can finally sign up. Apologies again for the delay.

    minaart
    minaartAuthor
    Participant
    January 17, 2017

    Thank you got a problem with the registration. It also would not be bad to the same account can log on as Fotolia, automatically go the same price for the XXL photo and for the EXTENDED photo and should be corrected for the EXTENDED in 100 CREDIT. It would not be bad if we alone can that correct when we upload photos.

    MatHayward
    MatHayward
    Legend
    December 27, 2016

    There is a known issue preventing people in Serbia from joining as a contributor. The engineers have been working on a fix and I expect the issue to be resolved soon. I apologize for the inconvenience and greatly appreciate your patience.

    Kind regards,

    Mat Hayward

    S
    skyss
    Participant
    December 13, 2016

    I have the exact same problem

    Sheena Kaul
    Sheena Kaul
    Legend
    November 29, 2016

    Hi Mina,

    Did you try over a different browser or you can try again after clearing the cookies and cache?

    Regards,

    Sheena

    minaart
    minaartAuthor
    Participant
    November 29, 2016

    I've tried everything i could not do that, it is not a solution to the problem. The problem is that Adobe for individual countries is not open for trading among which is Serbia, if someone wants to take a pack for photographers are not recognized our bank accounts and cards but forwarded to local dealers. First solve this problem and particular Adobe applications from Adobe Stock or the return that can register via Fotolia. It is certainly not a problem only in Serbia, but in all countries that Adobe is not recognized for trade.

    If you want to make money through our photos, solve the problem of registration as soon as possible.

    Sheena Kaul
    Sheena Kaul
    Legend
    November 29, 2016

    Let me get this checked.

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