Page not found - Sorry, that page doesn't exist Try your search again

Question

Hi - I was hoping someone could help. I'm based in the UK. I can't seem to find any recent posts on this issue and adobe customer service just keep directing me to the contributor help guide which doesn't contain any help that I can see on this issue.

Whenever i click on ANY image within adobe stock - whilst logged in - I receive the following error: Page not found - Sorry, that page doesn't exist - Try your search again. This is the same whether it is my own content or other contributor images. I have tried multiple browsers, cleared my cache / cookies / browsing history and even tried on other devices but it doesn't help. If I launch an incognito browser and browse adobe stock without being logged in - I can view images fine. I know my account isn't blocked as I can still upload images and am still making sales.

Please can someone help? It's very difficult to manage my content as a contributor and I'm unable to view / purchase assets from other contributors. Thanks in advance.

Abambo · Answer

Whenever i click on ANY image within adobe stock - whilst logged in - I receive the following error: Page not found - Sorry, that page doesn't exist - Try your search again.

By @Watermelon_Jungle

And when you are not logged in? Please post the asset ID of one of your assets. Only the number.
Create a new ID (different e-mail) and check if that ID does not see the assets neither.
Are you at home or at the office when you check assets? Did you try to change the network (home/office/cell)?

Tip: When contacting customer service, you just need to tell them, that you can't see Adobe stock assets. You do not need to tell them that you are a contributor. That confuses only.

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