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scott Bland
Participant
April 21, 2020
Answered

Paid for files which I never received??

  • April 21, 2020
  • 1 reply
  • 807 views

I'm a little confused, as I thought Adobe was an honest organisation. If so, why have Adobe removed $174.00 from my account when I haven't recieve the assests I ordered from Adobe Stock. I have jumped through all their hoops in an effort to contact them by phone, all to no avail. I am still yet to talk to someone about the issue.... Annoyed, frustrated and ready to moive elsewhere to find 'Assets'. 

This topic has been closed for replies.
Correct answer WendellaBee

This is impossible for me as I have a speech impediment, and the link leads to a a phone session. I need to communicate via email, and the is the only course of direction for me.


I've forwarded your request to a contact in our customer care department. Someone will reach out to you via email.

EBQ

1 reply

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Test Screen Name
Legend
April 21, 2020

Did you actually choose and download stock photos? Your subscription allows you to do this, but you must choose.

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scott BlandAuthor
Participant
April 21, 2020

I chose and started the downloaded chosen videos. They were taking too long and chose to go to bed and finish the report early the next day. However in the morning, when I resumed my project I found I did not have the videos I purchased. I was rushed to find new assets elsewhere and send my report in on time. I then wrote to Adobe to let them know what happened and to cancel the purchase as I no longer required the videos. I did not hear back, thus I tried contacting them today and spent too much of my time jumping through hoops to get nowhere. 

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Test Screen Name
Legend
April 21, 2020

"I then wrote to Adobe to let them know what happened" How did you do that? Do you mean you posted a letter? To where?

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