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Lydia5EF5
Participant
January 9, 2024
Answered

Paiement impossible de mes ventes St Adobe St

Bonjour,

Cela fait 4 fois que je tente de récupérer mes vente sur Adobe St (anciennement Fotolia) via Paypal, les années passées tout se faisaint très bien. Statut "en attente" pendant 10/15 jours puis le montant réapparait sur mon compte Adobe... sans explication pas de paiement !? Avez-vous rencontre ce problème dernièrement ?

Merci pour votre aide,

Lydia

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Jill_C
Jill_CCorrect answer
Community Expert
January 9, 2024

No. I have not encountered such a problem. You should send a request directly to Adobe using the "contact us" link on your contributor page. There is a drop-down selection for payment issues.

Jill C., Forum Volunteer
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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 10, 2024

Ça fait un bout de temps que je n'ai pas demandé un paiement, mais la dernière fois je n'ai pas eu de problème.

 

Il faut effectivement contacter le support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
January 9, 2024

No. I have not encountered such a problem. You should send a request directly to Adobe using the "contact us" link on your contributor page. There is a drop-down selection for payment issues.

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Jill C., Forum Volunteer
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