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Abambo
AbamboCorrect answer
Community Expert
September 11, 2023

Some additional remarks:

You should check your credentials with Skrill. I do not use this service provider, but payment error means what it says. Adobe paid and the payment got refused by Skrill for some reason. If you have checked your side with Skrill, contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

ABAMBO | Hard- and Software Engineer | Photographer
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Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 11, 2023

Some additional remarks:

You should check your credentials with Skrill. I do not use this service provider, but payment error means what it says. Adobe paid and the payment got refused by Skrill for some reason. If you have checked your side with Skrill, contact contributor support. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

 

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ABAMBO | Hard- and Software Engineer | Photographer
Watcharakorn316162399rxfAuthor
Participant
September 11, 2023

I haven't verified my identity. But now it has been successfully confirmed.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 11, 2023

    Great! Happy that the issue got resolved.

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    ABAMBO | Hard- and Software Engineer | Photographer
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    September 11, 2023

    Hi @Watcharakorn316162399rxf ,

    I'm sorry to hear about your payment issue. If your first payment request was at least 45 days after the first file was sold and a minimum of $25.00 earnings was available, then you'll need to contact Adobe directly as @Jill_C  said. We are volunteers and have no access to your account.

    Regards

    Jacquelin

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    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    September 11, 2023

    You are not addressing Adobe in this forum. Use the Contact Us link near the bottom of your Dashboard page to send your question directly to Adobe Support.

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    Jill C., Forum Volunteer
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