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frakibuix
Participant
September 29, 2023
Question

Payment error

  • September 29, 2023
  • 3 replies
  • 531 views

Dear supporters of the Adobe Help Center, first of all, I wish you all a good day. I have a small problem that I would like to consult you.

 

I got $4.87 dollars Firefly Bonus in my Adobe Stock account. Total $5.17 I clicked on the "payout" button and I chose "payoneer" as the payment withdraw option. I waited few days and finally got a status "payment error" in Adobe Stock. That money was not returned to the account. I didn't get any mail. I don't see that money anywhere.

 

what should I do now?

 

I wish you all a trouble free day.

 

Thanks

    This topic has been closed for replies.

    3 replies

    F
    frakibuixAuthor
    Participant
    October 7, 2023

    it's solve.
    Thank you so much all for your valuable comment.

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 7, 2023

    Can you indicate how it was solved? That info could be useful to other contributors who come here looking for answers in the future.

    Jill C., Forum Volunteer
    F
    frakibuixAuthor
    Participant
    October 7, 2023

    It sounds good thank you very much. Actually I thought that was a problem in adobe stock. I was right and I contact adobe stock support form (Contact us ) after that they are fix my problem. My payment is done now.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 29, 2023

      The money will return to your account. You will need to check with Payoneer, if they accept payments to your account from a company like Adobe. If yes, check with Adobe contributor support. Need help? (Stock Contributor Support) 

      ABAMBO | Hard- and Software Engineer | Photographer
      F
      frakibuixAuthor
      Participant
      September 30, 2023

      I am waiting for 15 days but the money is still not returned. And I checked the money didn't go to Payoneer. I have successfully withdrawn money through Payoneer before. This time the payment error is showing

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 30, 2023

      Did you communicate with Adobe using the link included above by @Abambo ?

      Jill C., Forum Volunteer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 29, 2023

      You are not addressing Adobe directly here in this forum. It appears to be a Payoneer error, so you should probably contact them. If you need additional support from Adobe, use the chat icon or "contact us" link at the bottom of your Dashboard page.

      Jill C., Forum Volunteer
      F
      frakibuixAuthor
      Participant
      September 30, 2023

      I think this is not Payoneer's fault as I have successfully withdrawn money through Payoneer before. This time the payment error is showing

       

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 30, 2023

      Don't assume that there can't be something wrong on the Payoneer side. The same argument can be made for Adobe: As Adobe has successfully sent money to Payoneer before, it can't have gone wrong this time.

       

      Contact Payoneer, then contact Adobe contributor support. That's what needs to be done.

      ABAMBO | Hard- and Software Engineer | Photographer
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