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muntazer_sifat2710
muntazer_sifat2710
Participant
February 11, 2026
Question

payment error issue

  • February 11, 2026
  • 4 replies
  • 129 views

Dear Adobe Stock Support Team,

I hope this message finds you well. I am writing to report an issue regarding a payment that was processed on January 30, 2026. The payment amount of $43.97 shows a "Payment Error" status in my Adobe Stock dashboard, and it has now been almost 12 days without resolution.

Could you kindly assist me in resolving this matter as soon as possible? Please let me know if you require any additional information from my side to facilitate the payment process.

Looking forward to your prompt assistance.

Best regards,
[muntazer sifat]
[My Adobe Stock Contributor ID:212737439]
 

    4 replies

    RALPH_L
    Community Expert
    RALPH_LCommunity Expert
    Community Expert
    February 17, 2026

    You need to contact Adobe. Please use the “Contact Us” link on the dashboard. Nobody here in this forum can resolve the issue. 

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    February 17, 2026

    Hi ​@muntazer_sifat2710 

    First check with the payment agency you used (Payoneer, Skrill or Paypal) to find out if there is a problem on that end. If not, relink the agency account to your Adobe account using the same method you used for your first linking and confirm. That should resolve the problem. If the problem is not resolved after dong that, use the “Contact us” on your contributor page to contact Adobe. 

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    February 11, 2026

    When there is a payment error, the funds will be sent back to Adobe. The issue is usually not on Adobe’s end, but that of the account receiving the funds. You should contact them to ask what the problem was. That said, we are contributors here like yourself and can not be of assistance with such issues.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    tyler2
    tyler2
    Participant
    February 11, 2026

    I am experiencing the same payment error issue. The payment still shows a "Payment Error"

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