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muntazer_sifat2710
muntazer_sifat2710
Participant
February 11, 2026
Question

payment error issue

  • February 11, 2026
  • 2 replies
  • 55 views

Dear Adobe Stock Support Team,

I hope this message finds you well. I am writing to report an issue regarding a payment that was processed on January 30, 2026. The payment amount of $43.97 shows a "Payment Error" status in my Adobe Stock dashboard, and it has now been almost 12 days without resolution.

Could you kindly assist me in resolving this matter as soon as possible? Please let me know if you require any additional information from my side to facilitate the payment process.

Looking forward to your prompt assistance.

Best regards,
[muntazer sifat]
[My Adobe Stock Contributor ID:212737439]
 

    2 replies

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    February 11, 2026

    When there is a payment error, the funds will be sent back to Adobe. The issue is usually not on Adobe’s end, but that of the account receiving the funds. You should contact them to ask what the problem was. That said, we are contributors here like yourself and can not be of assistance with such issues.

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    tyler2
    tyler2
    Participant
    February 11, 2026

    I am experiencing the same payment error issue. The payment still shows a "Payment Error"

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