Payment Issue – Funds Not Received in PayPal

Forum|Forum|5 months ago
September 6, 2025
3 replies
161 views

Hi everyone,

I need some help with my payments.

I’ve requested payouts 5 times to my PayPal account, and in my Adobe Stock dashboard it always shows “Payment done.” But the money never arrives in my PayPal. After some time, the money just comes back to my Adobe Stock balance.

Has anyone had this problem before? Do you know why payments keep failing and how I can fix it?

Thanks a lot!

Abambo

Community Expert

Payement done means, Adobe did send the money. If PayPal refuses the money, they will credit it back to Adobe, who will credit back your account. You will need first to fix your issue with PayPal, before being able to get your money. Depending on your country, you need a different type of PayPal account to receive payment from professional activity.

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Depending on your region, you may need a verified PayPal Business Account to receive royalty payments.

PayPal can give you more details about that.

Another option is to establish a Payoneer or Skrill account to receive royalty payments.

Nancy O'Shea— Product User & Community Expert

daniellei4510

Community Expert

Sounds like you might need to contact PayPal. It appears Adobe is fulling your requests.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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