Payoneer linkage stuck on "Connecting..." sync loop

Question

Hello Community Team / Moderators,My Payoneer payout linkage has been stuck in a "Connecting..." sync loop for over a week. Live Chat agent Arvind acknowledged this was a backend synchronization error, but the call dropped and I haven't received any email support responses.Could a moderator please help escalate my Case ID to the backend technical team so they can manually clear/reset the stuck status for my account?Thank you very much!(Moderator has removed the email address and ticket number. Posting personal information in the forum is not allowed)

jacquelingphoto2017 · Answer

Hi ​@Enchanting_worker7db5I suggest you clear your browser cache and check your internet service in case you’re have weak signal, intermittent service or pingissue. If your internet service is working properly and your browser cache is cleared and the issue persist, do as ​@Jill_Csuggest.Best wishesJacquelin

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