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Answered

Payout Button Still In gray Colour

Hi Members,

My Payout Button Still In Gray colour Passed 45 Days and reched more than 25$

( First Sale October 01st )

is It need more days?

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AbamboCorrect answer

Community Expert

Don't try chat that is customer support. You need to contact contributor support, if you are having contributor problems. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

The payout is at more than $25. the button gets enabled automatically, when all the conditions are given.

ABAMBO | Hard- and Software Engineer | Photographer

Community Expert

If you are eligible for a payout and still have the button disabled:

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ABAMBO | Hard- and Software Engineer | Photographer

Participant

I have the same problem as the creator of this post.

Payout button is greyed out.

I have more than 50$ to collect, it has passed more than 45 days (47) since my first sale, my tax information status is Validated.

I have tried all that you suggested, cashe, history, other browser etc.

I tried to reach the support on chat several times, with a wait of an hour for a "specialist", and then no reply/timeout.

What shall I do?

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Correct answer

Community Expert

Don't try chat that is customer support. You need to contact contributor support, if you are having contributor problems. https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

The payout is at more than $25. the button gets enabled automatically, when all the conditions are given.

Translate

ABAMBO | Hard- and Software Engineer | Photographer

Known Participant

Problem Solved ❤️

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