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Participant
September 15, 2023
Answered

Payout Issue

  • September 15, 2023
  • 3 replies
  • 312 views

Hi, I am having some problems with my payout. I requested payout on Sunday Sep 04,2023. It's been 10 business days and still the status is pending. I tried to contact support but never received a reply from them. The payout method was skrill.

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Correct answer Abambo
quote

Hi, I am having some problems with my payout. I requested payout on Sunday Sep 04,2023. It's been 10 business days and still the status is pending. I tried to contact support but never received a reply from them. The payout method was skrill.


By @Malik31899028ayy6

Today is the 8th business day. Business days are from Monday to Friday, excluding holidays. The day you're asking for the transfer is not counted. If there is a holiday in between, it's not counted. As a side note: September 4th, at least on my calendar, was a Monday. That Monday was Labour Day in the USA.

 

I do not know when you contacted support, but support does not respond instantly. They answer by e-mail, so watch your spam folder.

 

When your payment changes from pending to done, that means that Adobe did make the payment. It may still take several days for the payment to get credited to your account.

3 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 15, 2023
quote

Hi, I am having some problems with my payout. I requested payout on Sunday Sep 04,2023. It's been 10 business days and still the status is pending. I tried to contact support but never received a reply from them. The payout method was skrill.


By @Malik31899028ayy6

Today is the 8th business day. Business days are from Monday to Friday, excluding holidays. The day you're asking for the transfer is not counted. If there is a holiday in between, it's not counted. As a side note: September 4th, at least on my calendar, was a Monday. That Monday was Labour Day in the USA.

 

I do not know when you contacted support, but support does not respond instantly. They answer by e-mail, so watch your spam folder.

 

When your payment changes from pending to done, that means that Adobe did make the payment. It may still take several days for the payment to get credited to your account.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
September 15, 2023

Thank You for mentioning the details, I thought that it is the 10th business day.

 

Jill_C
Community Expert
Community Expert
September 15, 2023

Today is business day 9, so you'll probably receive payment next Monday. September 4th was a federal holiday in the U.S.

Jill C., Forum Volunteer
Abambo
Community Expert
Community Expert
September 15, 2023

My counting:

 

ABAMBO | Hard- and Software Engineer | Photographer
RALPH_L
Community Expert
Community Expert
September 15, 2023

Check your payout history to see if the payment is still pending.

You find the link by clicking on the earnings amount.