Payout Problem [WAS: HI]

Forum|Forum|3 years ago
February 1, 2023
4 replies
867 views

[Topic edited by moderator for clarity.]

I have money that I want to payout via paypal, and I wrote my PayPal email incorrectly( old email dont work).
Currently, the payment is pending, how can I change the PayPal email before payout process done.

Troubleshooting

This topic has been closed for replies.

Correct answer RALPH_L

You had a similar problem in February where you were told what needs to be done.

Solved: Payout Problem [WAS: HI] - Adobe Support Community - 13544552

jacquelingphoto2017

Community Expert

Hi @28190254 ,

You'll go directly to the message form if you click on "Account" at the top of your contributor page, scroll down and click on "Contact us". I am not understanding why your PayPal had an error February and now. If you corrected it to accept payments February, I don't understand why there would be any reason to reenter the PayPal information.

Best wishes

Jacquelin

Abambo

Community Expert

@jacquelingphoto2017 wrote:

I don't understand why there would be any reason to reenter the PayPal information.

Because of this:

I'm getting this asked for every transaction I initiate.

ABAMBO | Hard- and Software Engineer | Photographer

jacquelingphoto2017

Community Expert

I thought the system stored the info. I'm not asked for my info at every transaction, which I believe is more secure. From my first dramatic experience I don't use PayPal.

Regards

Jacquelin