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Paypal

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It is written that the payment has been made, but the money has not arrived on PayPal

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Nancy OSheaCorrect answer

Community Expert

This is from the PayPal community.

Expansion of services for Ukraine Personal Accounts (send & receive funds between friends & family)

https://www.paypal.com/ua/cshelp/article/HELP1003

Ukraine accounts still can't do commercial transactions or receive goods/services payments which includes withdrawals from Adobe Stock as they would be sent as payments for goods/services.

Perhaps you can set up another account with Payoneer or Skrill to receive funds from Adobe Stock.

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Alien338316527iz7

Participant

Підкажіть, чи повернули вам кошти? Зараз така ж проблема виникла вивела на пейпал і не знала, що так неможна. і у який способ ви виводите тепер кошти?

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Abambo

Community Expert

Can you tell me if the funds have been returned to you? Now the same problem arose brought to paypal and didn't know that it was impossible. and in what way do you withdraw funds now?

By @Alien338316527iz7

It takes up to a month for PayPal to refund the money.

You could check Payoneer for retrieving the funds.

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ABAMBO | Hard- and Software Engineer | Photographer

Alien338316527iz7

Participant

Дякую! Вже займаюсь тим, що створюю Payoneer аккаунт

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Nancy OShea

Correct answer

Community Expert

This is from the PayPal community.

Expansion of services for Ukraine Personal Accounts (send & receive funds between friends & family)

https://www.paypal.com/ua/cshelp/article/HELP1003

Ukraine accounts still can't do commercial transactions or receive goods/services payments which includes withdrawals from Adobe Stock as they would be sent as payments for goods/services.

Perhaps you can set up another account with Payoneer or Skrill to receive funds from Adobe Stock.

https://helpx.adobe.com/stock/contributor/help/getting-paid.html

Hope that helps.

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Nancy O'Shea— Product User & Community Expert

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Катерина СпіжевскаAuthor

Participant

Now I have to wait for the money to be returned to my Adobe Stock account?

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Abambo

Community Expert

Now I have to wait for the money to be returned to my Adobe Stock account?

By @Катерина Спіжевска

Yes!

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

It can take a few days - how long have you waited?

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Jill C., Forum Volunteer

К

Катерина СпіжевскаAuthor

Participant

2-3 days have passed since it was written that the payment was sent

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Abambo

Community Expert

Check the terms and conditions for PayPal. It looks that for some regions, PayPal has changed the conditions for accepting money from companies for services rendered. If there is nothing to see, contact PayPal support.

If PayPal refuses to accept the money, they will send it back to Adobe and Adobe will credit your account again. At that time, you can do a second attempt. But you will need to know why the payment failed the first time, or you will run in circles.

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ABAMBO | Hard- and Software Engineer | Photographer

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