Skip to main content
Doddiksastra_
Doddiksastra_
Participant
September 4, 2026
Question

Pending Account Review – Case ID ADB-46842775-K1S2

  • September 4, 2026
  • 2 replies
  • 73 views

Hi Adobe Community Team,
 

My contributor account was paused shortly after I submitted my first payout request ($141 on Aug 17, 2026).

I submitted my support ticket ADB-46842775-K1S2 on August 28, 2026. It has now been 5 full business days without any response or update regarding my account status.
 

All my footage consists of original 4K videos captured directly by me with intact EXIF metadata. I am fully ready to provide raw master files via Google Drive to prove ownership if needed.

Could a Community Manager please help escalate Case ID ADB-46842775-K1S2 to the internal Trust & Safety team?
 

Thank you for your assistance.

    2 replies

    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    September 4, 2026

    Investigations into disabled accounts can take weeks or even months, depending on the number of investigations ahead of yours. And there have been a lot lately. You’ll have to wait. Do not requests status updates as doing so can slow down and already slow process.

    Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
    jodij28273193
    jodij28273193
    Inspiring
    September 4, 2026

    Again, if you read this thread ever before, you will get the same answer that everybody else gets. We are contributors just like yourself. We have the same knowledge you do, which is none. There is nothing anybody can do here. It is a sit-and-wait game for you. Don't keep writing to them. It will only push you further back. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices