Skip to main content
PPJON
Participant
September 7, 2026
Question

Pending Appeal- Over 50 days Without Response (Case- 00525836)

  • September 7, 2026
  • 8 replies
  • 124 views

Dear Adobe Community Managers & Staff,

My primary Adobe Stock Contributor account (REMOVED BY MODERATOR) was deactivated due to a duplicate account issue.

Following Adobe's instructions, I submitted the official appeal form on July 15, 2026 (Case Reference: 00525836 / Update: 00525846). In the appeal, I provided all necessary details, including the secondary inactive account (REMOVED BY MODERATOR) to be permanently closed.

It has now been over 50 days since I submitted the appeal, but I have not received any response or resolution. My primary account remains blocked.

Could a staff member or manager please escalate this case directly to the Contributor Relations / Trust & Safety team?

Thank you for your assistance.

 

PLEASE DO NOT POST SENSITIVE INFORMATION IN A PUBLIC WEB FORUM. 

 

      8 replies

      jodij28273193
      jodij28273193
      Inspiring
      September 7, 2026

      What is the name of this forum? I come here to learn and see other people's pictures. And all we are getting is deactivated accounts, which really upsets me. Maybe someone can put at the top of this forum: "We do not handle deactivated accounts." Do not post here. Would that be possible? 

      daniellei4510
      Community Expert
      daniellei4510Community Expert
      Community Expert
      September 7, 2026

      The name of the forum is Stock Contributors. It is stock contributors who are having their accounts disabled. The reason for posting was in the title of their post. You don’t have to read them.

      Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
        daniellei4510
        Community Expert
        daniellei4510Community Expert
        Community Expert
        September 7, 2026

        50 days is not unusual. Investigations can take months. Adobe does not monitor this forum and you have done exactly what you need to do to get the investigation underway. Attempt to request an escalation can result in further delays. 

        Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices