Pending payout since May 10 – no response from support

Question

Hello, I requested a payout of $80 on May 10. I understand that payments usually take around 7–10 business days, but this time the waiting period has exceeded the normal timeframe and the payment is still showing as "Pending" until now.

My sister requested a payout on the same day and received her payment normally after 6 days, so I am worried that there may be an issue with my payout specifically.

I contacted support on Saturday but have not received any response yet. I am also concerned because while this payout is still pending, I cannot request another withdrawal.

Has anyone experienced something similar before?

daniellei4510 · Answer

I’ve waited as long as 13 working days, so it can happen. Monday was a Federal holiday in the U.S. so banks were closed, so it’s actually been 12 days. Since you withdrew on a Sunday, the process might not have begun until the 12th. Wait a couple more days. It should happen. As long as it says “Pending,” it’s processing.

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