Phone number verification

Question

Hello,I am trying to create a new Adobe Stock Contributor account, but I am completely stuck at the mandatory phone verification step.My email address has been verified successfully, however when I try to add a phone number I receive the following error:"An error occurred while performing this action. Please try again later."I have already tried:Two different UK mobile numbers	Two different Malaysian mobile numbers	Different browsers (Edge and Chrome)	Different devices	Wi‑Fi and mobile data	Waiting and trying again laterAll phone numbers are active and can receive SMS messages normally. The error appears before any verification code is sent.Is there a direct Contributor Support email address or another way to contact the Contributor Relations team regarding account verification?Thank you for your help.

Nancy OShea · Accepted Answer

Some regions are geo-blocked due to complex trade, currency & telecommunications restrictions.

Ask Google if your country can access Contributor Accounts at Adobe.

https://contributor.adobe.com/

If not, I suggest you work with other marketplaces closer to your region of residence.

Good luck.

Serendipitous_Mist412d · Answer

Hi Nancy,Thank you for taking the time to reply. I don't believe I am located in a geo-blocked country. I am a UK citizen and am currently travelling, but I have tested both UK and Malaysian mobile numbers from different providers.Unfortunately, I am unable to complete the Contributor registration because the phone verification step consistently returns the error:” An error occurred while performing this action. Please try again later.” I have already tried:Two UK mobile numbers two Malaysian mobile numbers different browsers different devicesWi‑Fi and mobile data. Theissue appears before any verification code is sent.As I cannot complete the registration process, I also cannot find a way to access any Contributor support or Contact Us options that may be available after registration.Would you happen to know whether there is an email address, contact form, or another way for a new Contributor to contact Adobe directly regarding account verification issues?Thank you very much for your help.

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