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benceb91122180
Participant
January 14, 2021
Answered

Photography Plan giveaway for Stock Contributors – expired code in contrary to what the email states

  • January 14, 2021
  • 2 replies
  • 342 views

I received a complimentary Creative Cloud Photography Plan back in 2018 which I haven't redeemed since I had been using Adobe CC as part of a team and I didn't feel the need since the email clearly stated that I had until July 2021 to redeem it. Now that I am no longer part of that team I would have liked to redeem that code but it returns a 'This code has expired' message. What to do now? The redeem page doesn't have any help links, the giveaway FAQ is a dead link and Adobe Stock support just won't load.

This topic has been closed for replies.
Correct answer Abambo

Adobe Stock support just won't load

What does that mean? Did you look here: Need help? (stock contributor support) 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 14, 2021

Can you provide a copy of that e-mail to send to Adobe Customer Support?

 

 

Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    January 14, 2021

    Adobe Stock support just won't load

    What does that mean? Did you look here: Need help? (stock contributor support) 

    ABAMBO | Hard- and Software Engineer | Photographer
      B
      benceb91122180Author
      Participant
      January 18, 2021

      I believe this is the one, thanks. I tried the same link before posting here and it would just return a blank white page without any loading indicator whatsoever. I assume it was temporary.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      January 18, 2021

      Works for me, so I suggest the following:

      - Try incognito surfing
      - Clearing cache and cookies.
      - Using a different browser.
      - Trying a different computer.
      - Trying a different network or using a VPN.

      If the error is still appearing you have 2 more possibilities:

      If there is a temporary problem on the internet or Adobe server: The status of different services on Adobe servers may be checked here: https://status.adobe.com/creative_cloud#




      ABAMBO | Hard- and Software Engineer | Photographer
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