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Participant
January 14, 2021
解決済み

Photography Plan giveaway for Stock Contributors – expired code in contrary to what the email states

  • January 14, 2021
  • 返信数 2.
  • 345 ビュー

I received a complimentary Creative Cloud Photography Plan back in 2018 which I haven't redeemed since I had been using Adobe CC as part of a team and I didn't feel the need since the email clearly stated that I had until July 2021 to redeem it. Now that I am no longer part of that team I would have liked to redeem that code but it returns a 'This code has expired' message. What to do now? The redeem page doesn't have any help links, the giveaway FAQ is a dead link and Adobe Stock support just won't load.

このトピックへの返信は締め切られました。
解決に役立った回答 Abambo

Adobe Stock support just won't load

What does that mean? Did you look here: Need help? (stock contributor support) 

返信数 2

Nancy OShea
Community Expert
Community Expert
January 14, 2021

Can you provide a copy of that e-mail to send to Adobe Customer Support?

 

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert解決!
Community Expert
January 14, 2021

Adobe Stock support just won't load

What does that mean? Did you look here: Need help? (stock contributor support) 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
January 18, 2021

I believe this is the one, thanks. I tried the same link before posting here and it would just return a blank white page without any loading indicator whatsoever. I assume it was temporary.

Abambo
Community Expert
Community Expert
January 18, 2021

Works for me, so I suggest the following:

- Try incognito surfing
- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

If the error is still appearing you have 2 more possibilities:

If there is a temporary problem on the internet or Adobe server: The status of different services on Adobe servers may be checked here: https://status.adobe.com/creative_cloud#




ABAMBO | Hard- and Software Engineer | Photographer