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Participant
December 10, 2024
Answered

Photos with a transparent background are not being reviewed

  • December 10, 2024
  • 2 replies
  • 409 views

I have many photos not being reviewed with transparent background.Why is that? It's random or is there something else good ng on?

This topic has been closed for replies.
Correct answer Jill_C

I suppose that transparent PNG's are routed to a different queue to be reviewed by Moderators specifically trained on that asset type, which is why it isn't getting reviewed at the same time as your other submissions. Be patient. All will get reviewed eventually, but there is nothing we can do to hasten the process.

2 replies

Abambo
Community Expert
Community Expert
December 10, 2024
quoteIt's random or is there something else good ng on?

By @music_healing_for_the0281

Well, if only your PNG files experience delays, it looks like it is not random. Indeed, if you create assets with a transparent background, the vetting should be different, as the transparency channel creates an additional difficulty.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
December 10, 2024
Well I think that they are fine...we will see.Thank you.
RALPH_L
Community Expert
Community Expert
December 10, 2024

We have reported that reviews on all assets may take two or more months.

Participant
December 10, 2024
I understand but this was not my question. they are accepting all the other
photos and not the transparent?I want some of my transparent photos in my
portofolio.Why they choose only the others? That is my question...if you
have a logical explanation I would like to know Than you very much!!
daniellei4510
Community Expert
Community Expert
December 10, 2024

Different moderators are trained to review specific types of assets (photos, vectors, videos, AI, transparent pngs, etc.) Perhaps the backlog for pngs is longer at the moment. 

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.