Skip to main content
Participant
June 28, 2023
Question

Please help get my account back! Thanks to everyone who cares for the help!

  • June 28, 2023
  • 2 replies
  • 261 views

Hello! Tell me please, I can’t log into the contributor’s account ,I don't receive a verification code by mail and I don’t have access to the phone number. It turns out that I lost an account where more than 2000 works were uploaded?

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
June 28, 2023

Fellow users can't help you.

 

Adobe Stock may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity,
2) Receipt of an official infringement complaint or "take down" notice from a 3rd party.
3) Suspected violation of Stock Contributor User Terms,
4) A technical problem that only Stock Support can fix.

 

Only Adobe Stock Contributor support can help your with account matters.
https://contributor.stock.adobe.com/contact

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
June 28, 2023

@Nancy OShea ,

The description points to trouble to signing in. Not to a blocked account. OP does not get a verification code when they sign in.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Community Expert
June 28, 2023

Use another browser that supports scripts and does not have VPN enabled.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
June 28, 2023

Why can't you log in to your account? If you can't log in to your Adobe account (not the contributor accent, which is linked to your Adobe ID), you will need to contact Adobe customer care to get a solution to the problem. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
Participant
June 28, 2023

Please tell me how to contact the support of contributors. I can't sign in to my author account.

Abambo
Community Expert
Community Expert
June 28, 2023

Are you a Fotolia contributor who did not convert the account to Adobe stock? If yes, you need to create a contributor account first, and then you can contact Adobe contributor support to synchronize.

 

ABAMBO | Hard- and Software Engineer | Photographer