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DikiFajarFadilah
DikiFajarFadilah
Participant
April 28, 2026
Answered

Please Help Me Payment Status: Payment Done but Not Received in PayPal

  • April 28, 2026
  • 3 replies
  • 28 views

Dear Adobe Stock Contributor Support Team,

I am writing to report a recent issue with my payment.

According to my contributor account, the payment status has changed to "Payment Completed." However, I have not received the funds in my PayPal account, nor have I received any email notification regarding the transaction.

Previously, the payment process typically went through the "Pending" → "Awaiting Payment" → "Payment Completed" stages. In this case, the status changed immediately, and the funds have not yet been reflected in my PayPal balance.

Here are my details:

Payout Date (as stated): April 18, 2026. The royalties have not yet been credited to my PayPal account.

I would greatly appreciate it if you could check the status of this payment and let me know if there are any issues or delays.

Thank you for your help.

Regards,
Diki Fajar Fadilah

    Correct answer daniellei4510

    Adobe does not participate in this forum. We are contributors like yourself. Be patient. If there is an actual problem (which I doubt), it is most likely on PayPal’s end. And if there IS an issue, your royalties will be returned to your Adobe account. 

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 28, 2026

    In some regions, you need a Business PayPal account to receive royalty payments from Adobe.

    If unsure, check with your regional PayPal for more details.

    • Typically, payments take 10-15 business days to fully process.
    • If transfer is refused by PayPal, it could take another 2+ weeks for funds to revert to your Stock Contributor account.
    • Be patient. 😉

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    April 28, 2026

    If you’ve been waiting for more than a few days after the status changed to Payment Completed, use the Contact Us link on your account page to reach out directly to the support team. There is a category for payment issues in the Contact Us page.

    Jill C., Forum Volunteer
    daniellei4510
    Community Expert
    daniellei4510Community ExpertCorrect answer
    Community Expert
    April 28, 2026

    Adobe does not participate in this forum. We are contributors like yourself. Be patient. If there is an actual problem (which I doubt), it is most likely on PayPal’s end. And if there IS an issue, your royalties will be returned to your Adobe account. 

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