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Anonymous
December 13, 2023
Answered

Please return my account and tell me how I can avoid this problem?

  • December 13, 2023
  • 2 replies
  • 302 views

I have committed no crime. Some suspicious files were sold to my account.
I informed your team but then seven days after
I paid out my account was blocked.
I am not with any offense.

 

    This topic has been closed for replies.
    Correct answer Abambo

    If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

    2 replies

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    December 13, 2023

    Adobe is not accusing you of a crime. What do you mean by "suspicious files sold to my account"? How did "suspicious files" get uploaded to your account? 

    It is common for Adobe to temporarily suspend an account while they review it, particularly after the initial payout request. If they find no issues, the account will be reactivated. However, the account review could take several weeks to complete.

    Jill C., Forum Volunteer
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 14, 2023
      quote

      What do you mean by "suspicious files sold to my account"? How did "suspicious files" get uploaded to your account? 

      By @Jill_C

      It is probably a translation error from the OP. I read “suspicious sales” instead.

      ABAMBO | Hard- and Software Engineer | Photographer
        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        December 14, 2023

        You're probably right...

        Jill C., Forum Volunteer
        Abambo
        Community Expert
        AbamboCommunity ExpertCorrect answer
        Community Expert
        December 13, 2023

        If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

        ABAMBO | Hard- and Software Engineer | Photographer
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