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ovik_9899
Known Participant
February 25, 2025
Answered

PNG Format Not Accepted on Adobe Stock

  • February 25, 2025
  • 2 replies
  • 3285 views

Hello everyone,

I have been uploading images to Adobe Stock and noticed that my JPG format images are getting accepted without any issues. However, when I try to upload PNG images with a transparent background, they are being rejected.

I have also tried removing the background and re-uploading, but still, PNG format is not getting accepted. Is there any specific requirement for PNG files on Adobe Stock? Has anyone else faced the same issue?

Looking forward to your suggestions. Thanks in advance!

Correct answer Abambo

I have an image that I want to upload in JPEG format, but I also want to upload the same image with the background removed in PNG format. If I upload both versions with the same title, will that be acceptable according to Adobe Stock's guidelines, or would it be considered spam?


You can only upload the PNG file. PNG files will also be offered as JPEG files.

 

If you upload both, JPEG and PNG, one of those will be considered as a duplicate. If you do that often, you will risk banning for spamming the database.

2 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
February 25, 2025

I suppose that the most frequent reason for rejection of transparencies is edge cutout issues. Since this one was already accepted in jpg format, a bit of cleanup on the edges should ensure its acceptance.

Jill C., Forum Volunteer
    O
    ovik_9899Author
    Known Participant
    February 25, 2025

    big thanks 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 25, 2025

    But also note: Submitting the same asset as PNG and as JPEG is spamming! Spamming the database will eventually get you banned. 

    ABAMBO | Hard- and Software Engineer | Photographer
    daniellei4510
    Community Expert
    daniellei4510Community Expert
    Community Expert
    February 25, 2025

    Look at your cutouts against a black background. Proper cutouts can only be done bye hand, not by automated background removal tools or apps.

     

    Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
      O
      ovik_9899Author
      Known Participant
      February 25, 2025

      I’ve been uploading 3D illustrations in PNG format on Adobe Stock, but most of them are getting rejected even after properly fixing background issues. For example, if I upload 10 PNG images, about 8 get rejected, but the same AI-generated images in JPG format get accepted without any problems.

      I’ve already ensured that:
      ✅ The background is properly removed.
      ✅ There are no visible artifacts or edges.
      ✅ The resolution and quality meet Adobe Stock’s standards.

      Even after following these steps, PNG files are still getting rejected. Is there any specific requirement for PNG 3D illustrations that I might be missing?

      If anyone has successfully submitted PNG files, please share the correct guidelines or best practices. Any help would be greatly appreciated!

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 25, 2025
      quote

      I’ve been uploading 3D illustrations in PNG format on Adobe Stock,


      By @ovik_9899

      How did you create them?

      quote

      but most of them are getting rejected even after properly fixing background issues.


      By @ovik_9899

      There may also be other errors.

      quote

      but the same AI-generated images in JPG format get accepted without any problems.


      By @ovik_9899

      You can't submit the same assets as PNG and JPEG. That's spamming.

      quote

       

      I’ve already ensured that:
      ✅ The background is properly removed.

      By @ovik_9899

      How did you check?

      quoteThere are no visible artifacts or edges.
      ✅
      By @ovik_9899

      How did you check?

      quote

      The resolution and quality meet Adobe Stock’s standards.


      By @ovik_9899

      The resolution is not a quality property. If you get a refusal for quality issues, chances are that there are quality issues. 

      quote

      If anyone has successfully submitted PNG files, please share the correct guidelines or best practices.


      By @ovik_9899

      There are no specific guidelines. You need to correctly remove the background, which normally involves some precision manual work. Generative AI creators very often forget the manual steps for a successful stock submission.

      ABAMBO | Hard- and Software Engineer | Photographer
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