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Cosmic Studio
Inspiring
July 23, 2026
Question

Possible bug with the "Submit File" button

  • July 23, 2026
  • 2 replies
  • 47 views

Over the past few days, I've been unable to submit assets through my browser on my computer. After filling in the metadata and clicking the green "Submit File" button, nothing happened. No pop-up, notification, or error message appeared. The button simply turned blue, indicating that the click had been registered, but no further action occurred.

 

At first, I thought I might have reached the dreaded submission limit. However, instead of turning gray, as I've seen many people mention here in the community, the button turned blue.

 

I then tried submitting from my phone and experienced the same issue. But, when I switched to the mobile version of the site on my phone, the submission went through successfully. That made me suspect it was actually a bug rather than an issue related to my submission limit.

 

I then went back to my computer, cleared my browser cache, and signed out and back in, but the problem persisted, even after 2–3 days. The workaround I found was changing my region from Brazil to United States, after which submissions worked again.

 

I also noticed someone in the “Stock” community mentioning a similar issue when submitting files, so I thought it would be helpful to share my experience in case others run into the same problem.

2 replies

Nancy OShea
Community Expert
Community Expert
July 23, 2026

Possibly Related:

Adobe System Status Report

3 major issues and 2 maintenances in progress.

https://status.adobe.com/

 

Nancy O'Shea— Product User & Community Expert
Participant
July 23, 2026

It should be a bug, I met the same case. And I also found that will happen in the 1st page, in 2nd and other pages that won’t happen.

Nancy OShea
Community Expert
Community Expert
July 23, 2026

I’m sure Adobe is aware of issues. The engineers are working on it…

Nancy O'Shea— Product User & Community Expert