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Participant
March 31, 2025
Question

Post templates rejected, can't find the issue

  • March 31, 2025
  • 2 replies
  • 162 views

I uploaded multiple post templates, and they are getting rejected on "Quality Issues" but I can't find the problem. I already reuploaded them 2 times because of other issues that I handled, waited 2 months to get rejected both times, and this week I uploaded everything again and all of them got rejected within a day.

 

Already written to the support, got a link to the forum so I still have no idea why. I also have another similar template already accepted and it's selling.

 

[Moderator moved the thread to the correct forum]

2 replies

Abambo
Community Expert
Community Expert
April 3, 2025

You need to upload the original vector file if you want us to have a look at this. (if it is an Adobe Illustrator file, save it as an Adobe Illustrator PDF)

 

I could guess, that the fake transparency is the issue, as it is absolutly not necessary to create that. There may be other issues in the asset, however.

 

And yes, you can submit vector files as this, and you can claim them being tamplates. But you can't upload "real" templates, if you have not been invited to do so.

 

BTW: Support does not comment on rejections, they would stop doing support operations.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
April 1, 2025

Adobe accepts templates only from pre-approved Contributors by invitation only, but no one seems to know how to get invited. Repeatedly submitting rejected assets is considered spamming and can place your account in jeopardy.

Jill C., Forum Volunteer
Participant
April 1, 2025

Templates as in any print and post type of templates? I knew about the restriction on PSD mockups which I suppose you get handpicked to get access to upload them.

I have 1 similar post template which also sold 15 times already, did that just slip through?