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Андрей5F91
Participant
September 16, 2020
Answered

Probable sales counter failure, no photos sold in over 10 days

  • September 16, 2020
  • 3 replies
  • 396 views

Greetings and good time to all.

 

Is it normal and possible to have a freak occurrence of no photo sales in over 10 days and so to be stuck at a money amount just short of payout value? It has never occurred before. Usually there has been one sale per day, and no such big delays with no sales.

 

Does anyone have the same issue at the moment?

Could it be that a sales counter is broken at the moment?

Can it be due to other technical issues, and if so, what are the possible reasons?

 

Thanks in advance.

This topic has been closed for replies.
Correct answer MatHayward

It's impossible to answer if it's "normal" for your specific portfolio. There are no issues with the site at this time. Your sales trends will vary based on the quantity, quality and subject matter in your portfolio. If you are typically seeing only one sale per day, that is a fairly low volume so a swing of 1 download either way (to 0 or to 2) would not really be a notable change. Share a link to your portfolio and we'll give you some feedback. How often are you creating and submitting new content? 

 

Thank you,

 

Mat Hayward 

3 replies

Chase D’animulls
Chase D’animulls
Known Participant
August 3, 2023

I just made a post similiar to this just now and off to the side it said "related conversations" and I'm responding to yours now.  Did you ever figure it out and was it resolved?  I usually get 5-10 downloads a day and the last 3 days it shows no sales at all.

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
August 3, 2023

These slow periods are not unusual; don't stress about it.

Jill C., Forum Volunteer
    MatHayward
    Community Manager
    MatHaywardCommunity ManagerCorrect answer
    Community Manager
    September 17, 2020

    It's impossible to answer if it's "normal" for your specific portfolio. There are no issues with the site at this time. Your sales trends will vary based on the quantity, quality and subject matter in your portfolio. If you are typically seeing only one sale per day, that is a fairly low volume so a swing of 1 download either way (to 0 or to 2) would not really be a notable change. Share a link to your portfolio and we'll give you some feedback. How often are you creating and submitting new content? 

     

    Thank you,

     

    Mat Hayward 

      jacquelingphoto2017
      Community Expert
      jacquelingphoto2017Community Expert
      Community Expert
      September 16, 2020

      Hi, 

      No sales for a few days is possible, but still not sure that is the case with you. I am aware of the website experiencing some issues. I am not sure if any of these issues affects your sales. In any case none of us who monitor this forum (except for staff members, if they do visit) would be able to say for sure what is going on. We are all contributors like yourself.

       

      Best wishes

      JG

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