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Sithi Ray
Participant
Aug 18, 2026 5:53 AM UTC
Question

Problem for uploading PNG images

I am trying to upload PNG images with transparent background but it shows that invalid file format. I have failed to upload PNG images with that issue. Is has been occurring from yesterday. What is the reason?

      9 replies

      Angelic_Miracle516f
      Participant
      Aug 21, 2026 11:19 AM UTC

      I’m still facing this issue.

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      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      Aug 23, 2026 12:01 AM UTC

      ​@Angelic_Miracle516f,

      This problem has been fixed. Make sure your PNG meets the technical requirements.

      • File Format: PNG with transparency support 
      • Background: Transparent (no solid colors or checkered backdrops) 
      • Color Space: sRGB 
      • File Size: 45 MB maximum 
      • Resolution: 4 MP minimum to 100 MP maximum 
      • Watermarks: Not allowed (free of timestamps or branding

       

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      Nancy O'Shea— Product User & Community Expert
      ZENZHU
      Participating Frequently
      Aug 18, 2026 4:07 PM UTC

      it seems ok now

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        ???-_????9992893
        Participant
        Aug 18, 2026 2:05 PM UTC

        Now what can we do for uploading PNG 

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        daniellei4510
        Community Expert
        daniellei4510Community Expert
        Community Expert
        Aug 18, 2026 2:52 PM UTC

        Have you tried recently? I’ve seen one post on Discord saying it’s been fixed.

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        Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
          FirozALMamun
          Participant
          Aug 18, 2026 3:21 PM UTC

          its fixed now

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          FirozALMamun
          Participant
          Aug 18, 2026 10:21 AM UTC

          Yeah,, same to me,, first i thought that did i done something,, and later i realize that it could be a bug

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          THE FLIGHT
          Participant
          Aug 18, 2026 9:14 AM UTC

          first eps issue and know png whats the problem with adobe ,burden i think

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          daniellei4510
          Community Expert
          daniellei4510Community Expert
          Community Expert
          Aug 18, 2026 5:59 AM UTC

          It’s a bug that everyone uploading pngs is experiencing. There has been no word from Adobe, but it’s a global issue.

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          Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
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