Problem synching Fotolia with Adobe Stock – Account already in use?

Forum|Forum|5 years ago
October 2, 2020
3 replies
840 views

Hi, anybody else has trouble synching their old fotolia account with adobe stock?

whenever i try to connect my account i get a pop-up saying "the selected account is already in use" (see picture attached, the message in german is "das ausgewählte konto wird bereits verwendet".

Resetting password/user name and using a different email-adress with my adobe id did not fix the issue.

can it be a bug?

help is very much apreciated!

This topic has been closed for replies.

MatHayward

Legend

The error message you have quoted indicates you have already synced your Fotolia account with Adobe Stock. This can only be done once. Instead of attempting to create a new account, go back to the landing page at contributor.stock.adobe.com and sign in with the Adobe ID.

-Mat Hayward

WendellaBee

Inspiring

Please use the Contact Us form on the bottom of https://www.fotolia.com/ for additional assistance.

L

lano

Participant

No coinsegui. They send me to talk here at the Forum.

L

lano

Participant

I did not make it. They send me to talk here at the Forum.

M

Michael5E37

Participant

I'm having the same problem and can't access my Adobe account. Says I need to synch with my Fotolio account first. Can someone at Adobe help?

L

lano

Participant

Hello, recently my images migrated by Fotolia are unavailable, I believe it was due to the time that expired.
Can someone help me?
Due to the Covid-19 crisis, it's been a very difficult year, and I would like to be able to count on these images and assets for longer 😞

Thank you very much.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.