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Mariyem37156440palf
Participant
May 3, 2024
Question

Problem verifying an email

Hello, I've encountered an issue and could really use your assistance. I've created an account and completed all the necessary steps. However, I'm facing a problem at the 'check email' stage. Unfortunately, the link provided in my email isn't functional. I've attempted to have a new link sent, but I haven't received any. Consequently, when attempting to log in to Adobe Stock Contributor, I'm prompted to confirm via email, yet the link remains unresponsive. Could you please lend a hand with this matter, or should I reach out to support for further assistance?

 

 

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    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 3, 2024
    quoteUnfortunately, the link provided in my email isn't functional.

    By @Mariyem37156440palf

    What does that mean? What happens when you click the link? What happens when you copy/paste the link to your browser?

     

    Obviously, the e-mail is correct, or you would not have got the e-mail.

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    ABAMBO | Hard- and Software Engineer | Photographer
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    May 3, 2024

    Hi @Mariyem37156440palf ,

    First double check to make sure the e-mail address is correct.

    If it is, check your spam mail folder for the e-mail sent to you.

    If you use Microsoft OS and use their e-mail client, open your mail in chrome instead.

    If you do not find the mail, scan your machine for viruses (spyware, phishware, hackware, etc) and change your e-mail password. If all is well with your e-mail and computer ask Adobe to resend the confirmation to your e-mail. 

    As for the link, try copy and paste the link to your browser text box and enter. If it does not work contact Adobe support for help. 

     

    Best wishes

    Jacquelin

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