Answered

Problem with not displaying approved images on the site

Forum|Forum|5 months ago
January 4, 2026
2 replies
610 views

Hello
I uploaded some photos and the ones that have been approved are visible in the dashboard page but when I click on them they are not displayed on the site and an error page is shown.
I wanted to see what is the reason why the photos are not displayed?

Correct answer Nancy OShea

Try changing the country code in your browser's address bar to Canada (ca), France (fr) or Australia (au). You will see what other global customers see, outside the UAE.

Abambo

Community Expert

That's normal for your region and will happen with most of my pictures too, if I set my region to yours. It does not disadvantage you, it's just a bit weird, as you do not see the asset. But be assured: as soon as it is approved, it is in the database, and open for sales. And when it generates a lot of sales, it will be vetted again and approved for your region too.

ABAMBO | Hard- and Software Engineer | Photographer

D

dotproixAuthor

How many days or weeks will it take to resolve this problem?

Nancy OShea

Community Expert

I think it varies by region and your Stock sales activity. There are no hard numbers on regional vetting approval.

Nancy O'Shea— Product User & Community Expert

Jill_C

Community Expert

Perhaps you're located in one of the countries for which images require additional vetting before they are displayed in your country. Where are you located?

Jill C., Forum Volunteer

D

dotproixAuthor

United Arab Emirates

Nancy OShea

Correct answer

Community Expert

Try changing the country code in your browser's address bar to Canada (ca), France (fr) or Australia (au). You will see what other global customers see, outside the UAE.

Nancy O'Shea— Product User & Community Expert

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