Problems adding personal Info to my profile.

Forum|Forum|7 years ago
October 24, 2018
2 replies
457 views

In the contact information, I cannot add my city or country for my address. Those fields are shown but unselectable. Is this going to be fixed or does this have something to do with waiting for photo of my ID getting approved?

This topic has been closed for replies.

Correct answer MatHayward

I took a look at your account and see you never completed the process when you originally set it up at Fotolia. As a result, your account was invalid. I have corrected the issue and force validated your contributor account. You should now be able to access it and make any necessary changes.

Kind regards,

Mat Hayward

MatHaywardCorrect answer

Legend

I took a look at your account and see you never completed the process when you originally set it up at Fotolia. As a result, your account was invalid. I have corrected the issue and force validated your contributor account. You should now be able to access it and make any necessary changes.

Kind regards,

Mat Hayward

G

grega96514747Author

Participant

Hi Matt

Unless somehow I am doing something wrong I still cannot update my info.

MatHayward

Legend

I checked your account and see you updated your information after you sent this most recent post. It appears you are all set. If you are still having trouble, please contact support directly.

Kind regards,

Mat Hayward

Abambo

Community Expert

I can change those information, so yes, you could have to wait until you are confirmed. As this happens only once, I can not remember what happened to me at that time.

ABAMBO | Hard- and Software Engineer | Photographer

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