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aalejaandro
Participant
September 9, 2024
Question

Procedure for content pending review for over 8 weeks

  • September 9, 2024
  • 5 replies
  • 1487 views

Hi everyone,

A while ago, I uploaded several images for review on Adobe Stock. Normally, the review process is pretty quick — I've submitted other images, photos, and videos that were accepted within a week. However, I now have some images that have been pending review for over 8 weeks.

Does anyone know what the procedure is in these cases? Should I keep waiting, or is there a way to request a manual review? I would really appreciate any advice or experiences you can share.

Thanks in advance!

This topic has been closed for replies.

5 replies

Nancy OShea
Community Expert
Community Expert
September 11, 2024

The procedure is to keep waiting.  It shouldn't be too much longer.   You can't request a manual review. 

The only thing you can do is delete assets from Review.  Resubmit and then wait some more... 😶

 

 

 

 

 

Nancy O'Shea— Product User & Community Expert
jacquelingphoto2017
Community Expert
Community Expert
September 10, 2024

Hi @aalejaandro ,

I must first point out that the review has always been manually done. 

Also, you do not address Adobe here. The forum is monitored my fellow contributors and other end-users.

Yes, you need to keep waiting. I have files for close to, if not passing, 4 months still waiting. 

Just keep submitting, or use your time to do other things.

Best wishes

Jacquelin

 

RALPH_L
Community Expert
Community Expert
September 9, 2024

The procedure is to wait. Keep producing. Submit to other sites as well.

Jill_C
Community Expert
Community Expert
September 9, 2024

Many Contributors are reporting waits of 2-3 months for their assets to be reviewed. There's is nothing you can do to hasten the process. Be patient.

Jill C., Forum Volunteer
aalejaandro
Participant
September 9, 2024

Really?...

I find it strange that I first uploaded like 20 photos and they approved almost all of them except those... then I uploaded others again and they accepted them... but the other 3 that remained were still there... it doesn't make much sense to me.

And maybe it wouldn't be better if Adobe updated (corrected) the waiting time... because it says UP TO 8 weeks... it would be more practical if they put the correct information and avoid us posting.

Jill_C
Community Expert
Community Expert
September 9, 2024

I think they really don't know. They seem to move Moderators from one queue to another, which makes calculating an estimated wait time difficult. Contributors upload many hundreds of thousands of assets per week, and the Moderation team reviews about half a million per week.  The average across all asset types may be ~8 weeks. Some Contributors report getting assets reviewed in a short time, while others wait a long time. I wish it was more predictable, but all we can do is wait.

Jill C., Forum Volunteer
daniellei4510
Community Expert
Community Expert
September 9, 2024

A large number of contributors are dealing with this issue. The commonly suggested reason for the long wait suggest that the number of assets submitted per day, per week, per month has significantly increased. There is no way to request a manual review. If assets have been in the queue for 4 months or longer, this would not be considered typical and some contributors have been advised to contact support. 8 weeks, however, is fairly typical as of late and there is not much to do but be patient.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.