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Participant
August 21, 2024
Answered

Quality Issues

My PNG files with transparent backgrounds were rejected (AI image). Could you please assist me in understanding the reason and how I can correct them?

(The website doesn't allow to attach files larger than 9.79MB, so I compressed them once. Before compression, the file sizes were around 20-30MB.)


Thank you in advance for your guidance. 

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Jill_C
Jill_CCorrect answer
Community Expert
August 21, 2024

Some issues with the edge cutouts.

Jill C., Forum Volunteer

7 replies

jacquelingphoto2017
Community Expert
Community Expert
August 25, 2024

Hi @Phalow ,

If you zoom in on cake 2 you'll observe that the edges is not clean cut. A bit of the background is left on the edge of the cake.

Best wishes

Jacquelin

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PhalowAuthor
Participant
August 25, 2024

Thank you very much for your advice.

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jacquelingphoto2017
Community Expert
Community Expert
August 26, 2024

You're welcome @Phalow 

Best wishes

Jacquelin

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Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
August 21, 2024

Some issues with the edge cutouts.

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Jill C., Forum Volunteer
PhalowAuthor
Participant
August 21, 2024

Thank you very much.

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daniellei4510
Community Expert
Community Expert
August 21, 2024

There are some minor cutout and spotting issues that could be corrected. Looks like your assets were pushed to a moderator who is very detailed oriented and doing their job properly.

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Adobe Community Expert | I have miles to go before I sleep, but I'm all done on this end.
PhalowAuthor
Participant
August 21, 2024

Thank you very much for your help.

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