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Utku Eren
Participating Frequently
June 27, 2023
Answered

Quality Loss When Uploading

Hello. I upload my photos by drag and drop, but when uploading the files, the files lose resolution and quality, what can I do?

 

Note: The example is in below.

    Test Screen NameCorrect answer
    Legend
    June 27, 2023

     No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

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    19 replies

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 15, 2025

    Do you have a question for the community? Why did you post this image?

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    Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 28, 2023

    Adobe does not modify your file and when accepted, it will go straight to the database. Buyers get the original file as you have submitted it. So, this isn't really a problem. The display will always be a web optimized picture, for speed and bandwidth use.

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    ABAMBO | Hard- and Software Engineer | Photographer
      Test Screen NameCorrect answer
      Legend
      June 27, 2023

       No - the photos do not lose quality. You see a "thumbnail", a reduced version of your image. This is important for people with thousands of images. Adobe will never give you the full file again, only someone who buys a license will get it. 

      Translate
        Utku ErenAuthor
        Participating Frequently
        July 23, 2023

        What you say may be true, but even though the resolution of my photos is high, when I upload them, the resolution drops and they are rejected due to "Quality Issues". Do you have a suggestion for this situation?

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        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        July 23, 2023

        How do you know that resolution is the issue that caused your images to be rejected? Once you've submitted your image to Adobe, there is nowhere in your Portfolio where you can see the full size, full resolution image that the Moderators are looking at when they make their assessment. The sample that you attached is the tiny thumbnail from your account page, and is NOT what the Moderators see.

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        Jill C., Forum Volunteer
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