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YMP Photography
Participant
August 4, 2021
Question

Re: I can't Log in to my account. Adobe Stock contributor

  • August 4, 2021
  • 4 replies
  • 239 views

Does not help. I had the sane issue. I cant view my contributor site

 

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 10, 2021

    [Moderator branched these from old topics and merged into one new one.]

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 10, 2021

    @YMP Photography,

    What did Stock Contributor Support say when you contacted them?

    Stock Contributor Support: https://contributor.stock.adobe.com/en/contact

     

    Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 10, 2021

    Some possible remedies could be:

    — Open a private window/browsing incognito.

    — Clearing cache and cookies.
    — Using a different browser.
    — Trying a different computer.
    — Trying a different network or using a VPN.

    If the error is still appearing, you have 2 more possibilities:

    You can wait for it to pass, as there may be a temporary problem on the internet or Adobe server. The status of different services on Adobe servers may be checked here: https://status.adobe.com/creative_cloud#.

    Mat ruled this out in 2019, but maybe that has changed in between... 🙂

    You can contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

    ABAMBO | Hard- and Software Engineer | Photographer
    Y
    YMP PhotographyAuthor
    Participant
    August 4, 2021

    I have the same issue! Support team even did not try to help me, just closing tickets as resolved "Password reset", but this is not the password issue

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 4, 2021

    Support team for contributors or for customers?

     

    Some possible remedies could be:

    - Open a private window/browsing incognito.

    - Clearing cache and cookies.
    - Using a different browser.
    - Trying a different computer.
    - Trying a different network or using a VPN.

    If the error is still appearing you have 2 more possibilities:

    You can wait for it to pass, as there may be a temporary problem on the internet or Adobe server. The status of different services on Adobe servers may be checked here: https://status.adobe.com/creative_cloud#

    You can contact contributor support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

    ABAMBO | Hard- and Software Engineer | Photographer
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