Skip to main content
Participant
December 13, 2023
Answered

Re: Pending Payment

  • December 13, 2023
  • 1 reply
  • 371 views

Hi,

My account has been de-activated. Now what to do ? How to come back my account?

    This topic has been closed for replies.
    Correct answer Jill_C

    You've highjacked an unrelated thread with your message, which should have been submitted as a new post. The advice is the same we've given to hundreds of others who have come to the forum when their account is deactivated: Reply to the Contact Us link that you see on your stock page when you log in and wait for a reply from Adobe. This will create a Support Ticket to which Adobe will reply by email after their investigation of your account has concluded. Do not spam the Support team with multiple requests. The investigation could take days or it could take weeks. Check our spam folder because sometimes replies from Adobe land there.

    1 reply

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    December 13, 2023

    You've highjacked an unrelated thread with your message, which should have been submitted as a new post. The advice is the same we've given to hundreds of others who have come to the forum when their account is deactivated: Reply to the Contact Us link that you see on your stock page when you log in and wait for a reply from Adobe. This will create a Support Ticket to which Adobe will reply by email after their investigation of your account has concluded. Do not spam the Support team with multiple requests. The investigation could take days or it could take weeks. Check our spam folder because sometimes replies from Adobe land there.

    Jill C., Forum Volunteer