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jujah
Participant
August 28, 2026
Question

Recently, many accounts have been suspended or closed.

  • August 28, 2026
  • 16 replies
  • 319 views

Recently, many accounts have been suspended or closed, but what's surprising is that they're all being closed at the same time.
Most of them say that the accounts aren't related to AI, but are photos taken with a camera.
I'd like to know what's going on?

    16 replies

    文朴先生
    Participant
    September 1, 2026

    My China‑based account ran into issues on August 7th, and a friend of mine encountered similar problems around the same date. So far, neither of us has received an email explaining the reason for the restriction.

    Nancy OShea
    Community Expert
    Community Expert
    September 1, 2026

    @文朴先生 

    Possibly related: Due to trade & other restrictions, Adobe has to block users from mainland China.

     

    Adobe Stock is not available for standard direct access or purchase by users located in mainland China. Attempting to access the direct Adobe Stock platform from a local network connection typically results in a 403 access error due to geo-restrictions.

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    August 28, 2026

    In which country are you seeing this?

    Stock is a global business that must follow local & international trade regulations. Maybe something changed recently that Adobe has no control over. 

     

    Nancy O'Shea— Product User & Community Expert
    jujah
    jujahAuthor
    Participant
    August 29, 2026

    I live in Thailand.

    Nancy OShea
    Community Expert
    Community Expert
    August 28, 2026
    1. People who do stupid things win stupid prizes. That’s nothing new. 
    2. Don’t believe everything you see on the internet. Most of what’s posted online is less than half of a two-sided story.
    3. In the absence of both sides of the whole story, you can’t possibly know what the truth is. 

    Take what you read online with a liberal dose of salt & skepticism.

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    August 28, 2026

    Adobe will not reveal its internal account management practices. They’re not all being closed at the same time, though given that the total number of assets in the database hasn’t grown much lately, it does seem that they’re doing some housecleaning. There’s no doubt that many of the oldest AI images, and even some if the older photographs, needs to be purged.

    Jill C., Forum Volunteer
    Known Participant
    August 28, 2026

    Hey all the accounts are banned the same time all my friends and other people received the email at 2:28 PM

    RALPH_L
    Community Expert
    Community Expert
    August 28, 2026

    Not only Adobe but, other agencies like Shutterstock too.
    Submissions are checked for certain criteria such as sharpness which might give the impression that it was created using AI. Tools such as Lightroom, Photoshop, and Topaz Photography AI can cause this false interpretation. Repeated offense automatically results in the account being suspended.
    This is my current situation with Adobe and Shutterstock has already falsely warned me.

    Known Participant
    August 28, 2026

    Hey and yes your absloutly right and all my friends about 100+ adobe stock accounts got banned including me and they are were banned at a same time...

    Known Participant
    August 28, 2026

    Hey could you clarify that which in which country are you located in?

    jujah
    jujahAuthor
    Participant
    August 29, 2026

    Thailand.

    Nancy OShea
    Community Expert
    Community Expert
    August 29, 2026

    All Adobe services are available in Thailand. This is not related to geo-restriction.

     

    Nancy O'Shea— Product User & Community Expert
    Madeleine2182
    Inspiring
    August 28, 2026

    My personal opinion is that Adobe is having some issues with their fraud detection systems. My contributor account has been banned for ‘suspicious activities’ twice in the space of 3 months. Elevated downloads was the reason given but no further info. I’m a photographer who has zero AI or vector images in my port and I’ve had my account with no issues for 6 years.

    I’m also seeing posts on reddit from Adobe customers saying their accounts are getting closed due to credit card fraud when they’re just normal people using Creative Cloud. Maybe when Adobe sees their customers complaining they may do something!

    Adobe customers are also being quite loud on forums about unflagged AI content being rife in Adobe. I saw on another forum this morning that Adobe seems to be cleaning house with regards to unflagged AI content, their overall portfolio has dropped significantly in the last couple of weeks. Hopefully this will be the start of fixing things.

    Participant
    August 28, 2026

    I saw a photo of the excalibur sword on this website. not a vector nor illustration. a photo. i guess moderation team back from long well deserved holiday or we have a contributer in middle earth. 
    in both way, guy from middle earth will make more profit than any of us