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jujah
Participating Frequently
Aug 28, 2026 12:16 PM UTC
Question

Recently, many accounts have been suspended or closed.

Recently, many accounts have been suspended or closed, but what's surprising is that they're all being closed at the same time.
Most of them say that the accounts aren't related to AI, but are photos taken with a camera.
I'd like to know what's going on?

    23 replies

    Participating Frequently
    Oct 31, 2026 6:26 PM UTC

    I seem to have been blocked 1 year or so back. No one seems to know a method for unblocking. Yet there was this link, where you could check if you were blocked (can't remember the url)

    I never got any email nor message about it

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    Nancy OShea
    Community Expert
    Community Expert
    Nov 1, 2026 12:20 AM UTC

    ​@ToubMor 

    Ask Google if your region is blocked to Adobe Stock Contributors. 

    If you’re in a geo-restricted region like Indonesia or Pakistan for example, it’s unlikely you would receive an email from Adobe’s servers because that’s what geo-blocking does. It blocks communications.

     

    Suggest you submit to other marketplaces closer to your region.

    Good luck.

     

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    Nancy O'Shea— Product User & Community Expert
    文朴先生
    Participant
    Sep 1, 2026 7:08 AM UTC

    My China‑based account ran into issues on August 7th, and a friend of mine encountered similar problems around the same date. So far, neither of us has received an email explaining the reason for the restriction.

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    Nancy OShea
    Community Expert
    Community Expert
    Sep 1, 2026 8:35 PM UTC

    ​@文朴先生 

    Possibly related: Due to trade & other restrictions, Adobe has to block users from mainland China.

     

    Adobe Stock is not available for standard direct access or purchase by users located in mainland China. Attempting to access the direct Adobe Stock platform from a local network connection typically results in a 403 access error due to geo-restrictions.

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    Nancy O'Shea— Product User & Community Expert
    文朴先生
    Participant
    Sep 2, 2026 1:35 AM UTC

    I completely understand that the purchasing and access permissions are currently unavailable. However, contributors have been using the platform steadily for many years, and there has been no clear official prohibition on contributing content. Therefore, this restriction has caused a lot of confusion, especially since the reason for the restriction has not been provided.🤔

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    Nancy OShea
    Community Expert
    Community Expert
    Aug 28, 2026 10:27 PM UTC

    In which country are you seeing this?

    Stock is a global business that must follow local & international trade regulations. Maybe something changed recently that Adobe has no control over. 

     

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    Nancy O'Shea— Product User & Community Expert
    jujah
    jujahAuthor
    Participating Frequently
    Aug 29, 2026 2:43 AM UTC

    I live in Thailand.

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    Nancy OShea
    Community Expert
    Community Expert
    Aug 28, 2026 10:19 PM UTC
    1. People who do stupid things win stupid prizes. That’s nothing new. 
    2. Don’t believe everything you see on the internet. Most of what’s posted online is less than half of a two-sided story.
    3. In the absence of both sides of the whole story, you can’t possibly know what the truth is. 

    Take what you read online with a liberal dose of salt & skepticism.

     

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    Nancy O'Shea— Product User & Community Expert
    Participating Frequently
    Oct 31, 2026 6:28 PM UTC

    That's a weird response form a "community expert". I also got blocked 1-2 years ago. Never seen any message as to why and there is zero info about how to undo this or claim it as unreasonable.

     

    Since your an expert here. Do you have more info about this?

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    Jill_C
    Community Expert
    Community Expert
    Aug 28, 2026 4:07 PM UTC

    Adobe will not reveal its internal account management practices. They’re not all being closed at the same time, though given that the total number of assets in the database hasn’t grown much lately, it does seem that they’re doing some housecleaning. There’s no doubt that many of the oldest AI images, and even some if the older photographs, needs to be purged.

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    Jill C., Forum Volunteer
    Known Participant
    Aug 28, 2026 4:15 PM UTC

    Hey all the accounts are banned the same time all my friends and other people received the email at 2:28 PM

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    RALPH_L
    Community Expert
    Community Expert
    Aug 28, 2026 2:58 PM UTC

    Not only Adobe but, other agencies like Shutterstock too.
    Submissions are checked for certain criteria such as sharpness which might give the impression that it was created using AI. Tools such as Lightroom, Photoshop, and Topaz Photography AI can cause this false interpretation. Repeated offense automatically results in the account being suspended.
    This is my current situation with Adobe and Shutterstock has already falsely warned me.

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    Known Participant
    Aug 28, 2026 3:05 PM UTC

    Hey and yes your absloutly right and all my friends about 100+ adobe stock accounts got banned including me and they are were banned at a same time...

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    Known Participant
    Aug 28, 2026 2:14 PM UTC

    Hey could you clarify that which in which country are you located in?

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    jujah
    jujahAuthor
    Participating Frequently
    Aug 29, 2026 2:44 AM UTC

    Thailand.

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    Nancy OShea
    Community Expert
    Community Expert
    Aug 29, 2026 8:11 PM UTC

    All Adobe services are available in Thailand. This is not related to geo-restriction.

     

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    Nancy O'Shea— Product User & Community Expert
    Inspiring
    Aug 28, 2026 1:35 PM UTC

    My personal opinion is that Adobe is having some issues with their fraud detection systems. My contributor account has been banned for ‘suspicious activities’ twice in the space of 3 months. Elevated downloads was the reason given but no further info. I’m a photographer who has zero AI or vector images in my port and I’ve had my account with no issues for 6 years.

    I’m also seeing posts on reddit from Adobe customers saying their accounts are getting closed due to credit card fraud when they’re just normal people using Creative Cloud. Maybe when Adobe sees their customers complaining they may do something!

    Adobe customers are also being quite loud on forums about unflagged AI content being rife in Adobe. I saw on another forum this morning that Adobe seems to be cleaning house with regards to unflagged AI content, their overall portfolio has dropped significantly in the last couple of weeks. Hopefully this will be the start of fixing things.

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    Participating Frequently
    Oct 31, 2026 6:31 PM UTC

    Can I ask how you found out it was because of suspicious behaviord. Because I've never seen any message like this when I got banned or blocked

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    Participant
    Aug 28, 2026 12:50 PM UTC

    I saw a photo of the excalibur sword on this website. not a vector nor illustration. a photo. i guess moderation team back from long well deserved holiday or we have a contributer in middle earth. 
    in both way, guy from middle earth will make more profit than any of us

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