Recently my account has been de-activated for reason of suspicious activity

Forum|Forum|6 months ago
August 8, 2025
4 replies
396 views

sir anyone here could you please tell me what actually happens because i did not do anything wrong and not violate any guidelines eventhough the fact is like that am so shocking why my account was deactivated .i am too good at creating images with some serious passion about it. i love to create images by my own innovative thoughts .Last week on 30th july 2025 i got around 220 sales because of past three weeks i have worked in full day and till mid-night and made lot of awesome image creation also upload it in adobe after that my image getting sales and after that i got spend more time to create images continuously keep on working and upload it but suddenly yesterday 7th 2025 agust when i login my account it showed me that your account has been deactivated for suspicious activity .i was shocked and have no idea what happened why it has been de-activated because i did not do anything wrong and not violate any guidelines ,everything happens purely on genuine and honest .could you please anyone here what happened why my account was deactivated what should i do to restore my account because it is not about money and earnings it is about my 6 months hardworking i hardly worked and graudually lear ned lot of things and implemented also spending time then only i set back my account but my past 6 months work now got struck .what is the solution to re activate my account and what should i do for that sir

Jill_C

Community Expert

If you did not violate the T&C's or guidelines and the 220 sales were not fraudulent, your account will be restored. While the investigation is underway, there is nothing you can do. Use the Contact Us link and await Adobe's reply.

Jill C., Forum Volunteer

H

Hanav

Participant

Actually it may be the reason which i got more sales on a particular day and i suspect one of the contributor named "SAPARA " actually he/she used my 6 images and my titles as it is same in their account but made those images into video . i found out and complaint against them on 28th july 2025 using infringement notice .after 3 days 30th july 2025 i got high sales ,it seems like that fradulent contributor "SAPARA " might be made sales intentionally to the motive of close my account .here are is case id which i filed against them Notice of Infringement – Image and Title - Case ID: 808823 .what if that contributor made sales intentionally and what safety for the genuine contributor like me .Anyhow i hope and strongly believe my account will be restored because i did not do anything wrong and not violate rules .

Abambo

Community Expert

Are you @Divine Creations ?

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

No matter how many assets you submitted within a given amount of time, 220 sales in one day is regarded by Adobe as suspicious activity. It may not have been anything you did. And mostly likely wasn't. But if those 220 assets were purchased with a stolen credit card (which is just one possibility), it is likely your account will be reestablished following an investigation on Adobe's end, less any royalties paid to you if the purchases were fraudulent.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

D

Divine CreationsAuthor

Participant

Not only sold out new submitted asset on that my previous old asset also
sold out on that day it seems like i totally have 2k asset in my
contributor account , All my asset are high quality and visual be like
professional realistic ,for me also on that excited because of too many
sales it might be some big spiritual concern need a good asset for their
project because i only uploaded Cultural and religion category asset .so if
someone liked our asset and need them for many different asset for
different purpose of their project,was that wrong or else if someone
purchase my asset should i feel happy or worried about whatever it is i did
not do anything wrong then why am affected for someone mistakes because it
is not about money it is about my hardwork ,as you know if we set back our
account with 2k asset how much time it will take my 6 months sincere work
struck now for someone mistakes. why i should affected if i did not do
anything wrong ,as a Contributor we only provide good asset for customer
right ,really i do not understand as you said if someone using stolen
credit card and purchased bulk means in that why should i affected while if
i did not do nothing wrong and not violate guidelines .tell me guys if i
get sales should i feel happy or need to worry ?

daniellei4510

Community Expert

I'm only letting you know what I've seen happen to other contributors who sell that many assets in one day. I'm a contributor like yourself, and I can not be of help. When you attempted to access your dashboard, you were provided with a Contact us link. I assume you have used it to contact Adobe.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.