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Филипп5C46
Participant
May 12, 2023
Question

Redeem activation code

Hi there!

I finally got my redemption code but I cannot activate it due the following reason: This code is from a country or region that does not match your Adobe ID.

How can I fix this problem?

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    5 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 12, 2023

    Redemption codes are region specific. If you are getting the code as a contributor, you need to redeem it against your contributor account. You can't use it on a different account, especially, if that account has been created for a different region. 

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    ABAMBO | Hard- and Software Engineer | Photographer
    Филипп5C46Author
    Participant
    May 14, 2023

    Okay, where can I see information about country/region?

    Last year I changed my tax form from Russia to Turkey and I live in Turkey. I got my code but I cannot work on PS.

    I guess it should be solution because I don't think I'm the only one who faces this problem

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    Ekaterina_Kosta
    Participant
    July 5, 2023

    Did you get the answer how to solve this problem?

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    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    May 12, 2023

    Are you using more than one Adobe logon ID?

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    Jill C., Forum Volunteer
    Филипп5C46Author
    Participant
    May 14, 2023

    Nope, one ad only

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