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Филипп5C46
Participant
May 12, 2023
Question

Redeem activation code

  • May 12, 2023
  • 2 replies
  • 631 views

Hi there!

I finally got my redemption code but I cannot activate it due the following reason: This code is from a country or region that does not match your Adobe ID.

How can I fix this problem?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 12, 2023

Redemption codes are region specific. If you are getting the code as a contributor, you need to redeem it against your contributor account. You can't use it on a different account, especially, if that account has been created for a different region. 

ABAMBO | Hard- and Software Engineer | Photographer
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Филипп5C46Author
Participant
May 14, 2023

Okay, where can I see information about country/region?

Last year I changed my tax form from Russia to Turkey and I live in Turkey. I got my code but I cannot work on PS.

I guess it should be solution because I don't think I'm the only one who faces this problem

E
Ekaterina_Kosta
Participant
July 5, 2023

Did you get the answer how to solve this problem?

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
May 12, 2023

Are you using more than one Adobe logon ID?

Jill C., Forum Volunteer
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Филипп5C46Author
Participant
May 14, 2023

Nope, one ad only

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