redemption code

Forum|Forum|4 years ago
March 29, 2022
2 replies
579 views

Hello! At the beginning of March 2022 I used my redemption code as a contributor. The subscription to the programs has been extended for year. About a week later, I received an email ending my subscription to Adobe software. I do not understand what happened. Support sent the same code. But it is already activated and cannot act. What should I do? I wrote about my problem in the chat. I've been texting for almost two weeks now.

Contributors

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Abambo

Community Expert

@RALPH_L is wrong if the redemption code and the subscription concern the same subscription options. So, if your subscription is “Creative Cloud All Apps” and your code is for “Creative Cloud all apps”, the paid subscription will be extended for a year.

@RALPH_L is correct if the subscription is the “Photography plan” or a single app, and you get a code for “Creative Cloud all apps”. In this case, you will need to cancel the paid subscription. Here, I suggest you contact support for cancellation without fees.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Е

Елена23764988xiarAuthor

Participating Frequently

Hey! Thanks! Yes, I have not canceled my previous subscription. There was also a subscription using the contributer code from last year. Apparently that was the problem. And when its term ended, then the new subscription flew off. But I already activated the code and it doesn't work anymore. I've been texting support for about two weeks now.

Abambo

Community Expert

Hey! Thanks! Yes, I have not canceled my previous subscription. There was also a subscription using the contributer code from last year. Apparently that was the problem.

By @Елена23764988xiar

Activating the code should work seamlessly and prolonging your subscription for another 12 months. So if your subscription ends in June, and you are redeeming the code in January, the subscription now will end in June+1 year. But it needs to be the same subscription type. A single app subscription does not work against an all apps subscription.

What does that mean:

I've been texting support for about two weeks now.

By @Елена23764988xiar

Did you contact Adobe customer care as recommended in my post?

ABAMBO | Hard- and Software Engineer | Photographer

RALPH_L

Community Expert

You must cancel previous subscriptions when renewing yaour code. Check the date of the next due date in your profile, it is hopefuly in 12 months.

Е

Елена23764988xiarAuthor

Participating Frequently

Hi! Thanks! Yes, I have not canceled my previous subscription. There was also a subscription using the contirbuter code from last year. Apparently that was the problem. And when its term ended, then the new subscription flew off. But I already activated the code and it doesn't work anymore. I've been texting support for about two weeks now.

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