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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 1, 2025

Did you sync your Fotolia collection to your Adobe Stock collection?

 

Try using another data carrier to connect, via tablet or mobile phone.

Stock Contributor Support https://contributor.stock.adobe.com/contact

 

Nancy O'Shea— Product User & Community Expert
H
HayaainAuthor
Known Participant
August 3, 2025

Hi Nancy

 

I can't remember syncing the accounts but may have done so.

FC

 

I tried using my Win10 laptop, Google Pixel 9 phone and a new Windows tablet.  The issue was exactly the same on all of these devices.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 4, 2025

Sure, you need to synchronize your account.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 1, 2025
Were you a Fotolia contributor?
Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer
H
HayaainAuthor
Known Participant
August 1, 2025

Hi Abambo, yes, I was with them for about two years before the takeover.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 4, 2025

So, you need to contact contributor support, as the automatic synchronization is no more possible.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 1, 2025

Try using another browser that accepts scripts and doesn't have VPN enabled.

Desktop Chrome, Firefox or MS Edge.

 

 

Nancy O'Shea— Product User & Community Expert
H
HayaainAuthor
Known Participant
August 1, 2025

Hi Nancy

 

I have tried using the browsers you suggested and also Opera.  Same result.

 

FC

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