Known Participant

Question

Redirect to Fotolia

17 replies
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Whenever I try to access contributor pages, like the portal, I am redirected to Fotolia. The URL returned is

https://contributor.stock.adobe.com/uk/onboarding/sync-fotolia-2

Can anyone here help to fix this obvious fault? I have been trying to resolve this issue for around two years.

FC

Nancy OShea

Community Expert

Did you sync your Fotolia collection to your Adobe Stock collection?

Try using another data carrier to connect, via tablet or mobile phone.

Stock Contributor Support https://contributor.stock.adobe.com/contact

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Nancy O'Shea— Product User & Community Expert

H

HayaainAuthor

Known Participant

Hi Nancy

I can't remember syncing the accounts but may have done so.

FC

I tried using my Win10 laptop, Google Pixel 9 phone and a new Windows tablet. The issue was exactly the same on all of these devices.

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Abambo

Community Expert

Sure, you need to synchronize your account.

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ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Were you a Fotolia contributor?
Abambo
via mobile phone.

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ABAMBO | Hard- and Software Engineer | Photographer

H

HayaainAuthor

Known Participant

Hi Abambo, yes, I was with them for about two years before the takeover.

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Abambo

Community Expert

So, you need to contact contributor support, as the automatic synchronization is no more possible.

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ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

Try using another browser that accepts scripts and doesn't have VPN enabled.

Desktop Chrome, Firefox or MS Edge.

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Nancy O'Shea— Product User & Community Expert

H

HayaainAuthor

Known Participant

Hi Nancy

I have tried using the browsers you suggested and also Opera. Same result.

FC

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