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Participant
July 2, 2020
Answered

Refund difficulties

  • July 2, 2020
  • 1 reply
  • 243 views

Hello, I cancelled my subscription according to the Adobe policies, but still  having problems with my full refund.  I made multiple calls to adobe team and nobody has solved it. I've been waiting for a considerable time now. I cannot wait for so long.

 

Thank you very much for your cooperation in advance.

 

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Correct answer jacquelingphoto2017

Hi Zavala,

We are sorry about your experience, however we are unable to resolve your issue from the forum since we do not have access to accounts. You will need to contact Adobe directly about account related matter. Please follow the directive at https://community.adobe.com/t5/stock/refund/td-p/11241286?page=1 and let us know the outcome by updating this thread.

 

Best wishes

JG

1 reply

jacquelingphoto2017
Community Expert
jacquelingphoto2017Community ExpertCorrect answer
Community Expert
July 2, 2020

Hi Zavala,

We are sorry about your experience, however we are unable to resolve your issue from the forum since we do not have access to accounts. You will need to contact Adobe directly about account related matter. Please follow the directive at https://community.adobe.com/t5/stock/refund/td-p/11241286?page=1 and let us know the outcome by updating this thread.

 

Best wishes

JG